Stephanie Perez Perez
Tijuana,BC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Integon
Tijuana, B.C.
01.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Back Office Executive
TaskUs
Tijuana, BC
01.2021 - 01.2023
- Compiled and maintained records of customer accounts and invoices.
- Managed database systems for tracking customer information and sales activity.
- Organized documents related to customer accounts for easy retrieval when needed.
- Reviewed all incoming emails from customers, responded appropriately and escalated complex queries where necessary.
- Ensured compliance with regulatory guidelines pertaining to back office operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Underwriting Service Assistant
TaskUs
Tijuana, BC
01.2020 - 01.2021
- Reviewed and processed applications, documentation, and other pertinent information to ensure accuracy.
- Evaluated new applications for completeness and accuracy while ensuring compliance with company policies.
- Provided guidance and assistance to customers regarding their application process.
- Identified any inconsistencies between documents submitted by customers and existing records.
Chat Support Representative
TaskUs
Tijuana, BC
01.2019 - 01.2020
- Answered customer inquiries regarding product features, pricing plans and orders.
- Provided technical assistance to customers through online chat or telephone support.
- Assisted customers in navigating website and troubleshooting issues with products or services.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Recruiter
SOLUCENTER International
Tijuana, BC
01.2018 - 12.2018
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Developed job descriptions and postings to attract qualified applicants.
Education
PREPARATORIA - Licenciatura Informatica
CONALEP II
TijuanaSkills
- Data Collection
- Account updating
- Data Entry
- Inbound and Outbound Calling
- Product Knowledge
- Customer Service
- Problem Resolution
- Insurance knowledge
- Multitasking
- Teamwork and Collaboration
- Written Communication
- Continuous Improvement
- Analytical Thinking
- Problem-Solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Integon
01.2023 - Current
Back Office Executive
TaskUs
01.2021 - 01.2023
Underwriting Service Assistant
TaskUs
01.2020 - 01.2021
Chat Support Representative
TaskUs
01.2019 - 01.2020
Recruiter
SOLUCENTER International
01.2018 - 12.2018
PREPARATORIA - Licenciatura Informatica
CONALEP II
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