Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Perez Zuleta

Summary

Developed leadership and team management skills in fast-paced, customer-focused environment. I am a dynamic shift leader with a proven track record at Dunkin Donuts, excelling in team leadership and conflict resolution. My goal is to enhance customer satisfaction through effective problem solving and upselling techniques, while maintaining a clean and safe environment. I am also skilled in cash handling and staff training, fostering a positive and productive workplace culture. I am seeking to transition into new field where these skills can drive team success and operational excellence.

Overview

3
3
years of professional experience

Work History

Shift Leader

Dunkin Donuts & Baskin Robbins
08.2024 - Current
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.

Shift Leader

Dunkin Donuts & Baskin Robbins
09.2022 - 08.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Education

Bachelor of Science - Clinical Exercise Science

Arizona State University
Tempe, AZ
12-2028

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Strong verbal and written communication
  • Training assistance
  • Creative problem solving
  • Customer service management
  • Conflict resolution
  • Staff education and training
  • Staff supervision

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Leader

Dunkin Donuts & Baskin Robbins
08.2024 - Current

Shift Leader

Dunkin Donuts & Baskin Robbins
09.2022 - 08.2024

Bachelor of Science - Clinical Exercise Science

Arizona State University

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