Stephanie Perry
Walthourville,GA
Summary
Customer-oriented General Manager with 2 years of experience focused on increasing revenues and expanding margin. Dedicated to delivering positive customer experiences to promote loyalty and repeat business.
Overview
7
7
years of professional experience
Work History
General Manager
Holiday Inn Express Hotel Suites
10.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant General Manager
Holiday Inn Express Hotel Suites
07.2021 - 10.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
Front Office Manager
Holiday Inn Express Hotel Suites
04.2017 - 07.2021
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Front Desk Agent
Holiday Inn Express Hotel Suites
10.2016 - 04.2017
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Education
GED -
Coastal Pines Technical College
Waycross, GA05.2019
Skills
- Microsoft Outlook
- Employee Scheduling
- Customer Service
- Staff Development
- Leadership
Timeline
General Manager
Holiday Inn Express Hotel Suites
10.2021 - Current
Assistant General Manager
Holiday Inn Express Hotel Suites
07.2021 - 10.2021
Front Office Manager
Holiday Inn Express Hotel Suites
04.2017 - 07.2021
Front Desk Agent
Holiday Inn Express Hotel Suites
10.2016 - 04.2017
GED -
Coastal Pines Technical College
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