Stephanie Perry
Raliegh,NC
Summary
Accomplished Senior Manufacturing Support Specialist at FUJIFILM Diosynth Biotechnologies, leveraging excellent communication skills and knowledge management to enhance team efficiency and client satisfaction. Demonstrated expertise in issue resolution and escalation handling, significantly reducing deviations by implementing proactive strategies. Highly versatile, with a proven track record of fostering seamless integration of new hires and ensuring compliance with industry standards.
Overview
27
27
years of professional experience
Work History
Senior Manufacturing Support Specialist
FUJIFILM Diosynth Biotechnologies
2023.02 - Current
- Maintained detailed documentation of the MFG support dept, ensuring valuable insights are preserved for future reference.
- Acted as a liaison between manufacturing support and cross-functional teams, ensuring timely communication during critical incidents.
- Responded to client inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Manufacturing Support Manager
FUJIFILM Diosynth Biotechnologies
2015.04 - 2023.02
- Managed daily operations to ensure smooth functioning of the support department.
- Developed relationships with Process Science engineer's, ensuring all solutions were scaled up accurately, promoting right first time.
- Initiation and closure of change controls and deviations
- Reduced deviations by implementing proactive troubleshooting strategies and preventive measures.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Participated in regulatory audits, demonstrating compliance with industry standards and practices.
Lead Purification Associate
FUJIFILM Diosynth Biotechnologies
2011.06 - 2015.04
- Responsible for execution of downstream production activities utilizing LPC-Skid, UF/DF -Skid and designated columns to isolate, purify and concentrate product prior to obtaining final drug substance.
- Developed and implemented strategies to increase documentation quality and client satisfaction.
- Resolved issues surrounding ongoing production through active listening and open-ended questioning, escalating major problems to manager.
Manufacturing Support Supervisor
Diosynth Biotechnologies
2004.12 - 2011.06
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Reviewed executed documents regularly, identifying trends and recommending enhancements accordingly.
- Created a supportive environment where employees felt empowered to make decisions independently while still receiving guidance when needed.
Senior Manufacturing Support Associate
Diosynth Biotechnologies a Part of Schering-Plough
2001.12 - 2004.12
- Increased MFG support quality thorough troubleshooting and problem-solving techniques.
- Exceeded departmental expectations by going above and beyond standard requirements of my role.
- Enhanced team efficiency by organizing and streamlining formulation process while driving down corrections and human errors.
Manufacturing Associate II
Organon Biosciences
2001.03 - 2001.12
- Execution of solutions in a timely manner while adhering to all procedural guides driving quality.
- Organized daily tasks to meet demanding production goals.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
Solid Dose Manufacturing Associate
Eisai Pharmaceuticals
1998.02 - 2001.03
- Participated in start-up phase, supported the implementation of new procedures or systems within the facility, adapting quickly to changes while maintaining high-quality output.
- Responsible for execution in multiple departments; ie Dispensing, Granulation, Coating, Inspection and Compression.
- Organized daily activities ensuring production demands were obtained.
- Demonstrated versatility adaptability taking different roles responsibilities assigned including machine operator, quality inspector, or material handler.
Education
High School Diploma -
East Wake High School
Wendell, NC06.1986
Skills
- Highly Versatile
- Excellent Communication Skills
- Issue Resolution
- Training and coaching
- Escalation Handling
- Operating System Knowledge
- Knowledge management
- Data Compiling
Timeline
Senior Manufacturing Support Specialist
FUJIFILM Diosynth Biotechnologies
2023.02 - Current
Manufacturing Support Manager
FUJIFILM Diosynth Biotechnologies
2015.04 - 2023.02
Lead Purification Associate
FUJIFILM Diosynth Biotechnologies
2011.06 - 2015.04
Manufacturing Support Supervisor
Diosynth Biotechnologies
2004.12 - 2011.06
Senior Manufacturing Support Associate
Diosynth Biotechnologies a Part of Schering-Plough
2001.12 - 2004.12
Manufacturing Associate II
Organon Biosciences
2001.03 - 2001.12
Solid Dose Manufacturing Associate
Eisai Pharmaceuticals
1998.02 - 2001.03
High School Diploma -
East Wake High School
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