Stephanie Perry

Work History

Paycom

12.2017 - 04.2025

As a Senior Executive Client Success Representative, I was responsible for establishing and building large market client relationships to promote client retention and loyalty. This included responding to all client inquiries and troubleshooting anything that should arise within the Paycom system. Analyzed client usage in the Paycom system to ensure that my clients utilized Paycom to its full potential, which ensures their return on investment. My clients relied on my expertise for their daily HRIS business needs. I conducted daily and weekly Zoom meetings with all clients to ensure they had all the resources needed to successfully administrate all HRIS needs. This included demonstrating my expertise in payroll, benefits administration, leave management, performance and compensation management, employee communication, employee retention, employee communication, government and tax compliance. Conducted quarterly on-site visits to client headquarters, building client rapport, communicating, demonstrating and training best practices.
Accomplishments of this role: Promoted to this role from a Paycom Specialist role due to my hard work and dedication. Recognized and awarded based on matrices.

Caliber Home Loans

06.2016 - 11.2017

As Customer Advocacy and Support Manager, I am responsible for guiding a team of 5 to 9 agents for logging, managing quality and resolving customers’ complaints & responses. Coached and managed payroll & delivery of corrective discipline practices. Coordinated with other groups within the organization to ensure adherence to CFPB and RESPA Guidelines
Accomplishments of this role: Played a key role in bringing process changes leading to a saving of $109,000.00 per year Received recognition from executive management for showcasing excellent performance in the assigned work.

Hyatt Shared Services Center

04.2015 - 06.2016

Spearheaded large teams, responded to emails, managed incoming calls in the call center and researched & resolved billing inquiries for elite guests. I was responsible to manage escalated calls related to billing questions & customer service issues
Accomplishments of this role:
Worked on multiple PC and web-based applications Maintained customer database by updating data and making necessary changes, staff attendance requirements and productivity goals

Insurance Auto Auctions

04.2004 - 02.2016

Supported employees on work related goals and objectives. Managed P&L, budget and operations management under the management. Attained in-depth knowledge to perform in challenging and exciting environment; demonstrated skills in effectively building partnerships and influencing stakeholders & decision-makers at all levels of an organization with proven track record of strong collaborative, organizational and people development skills.
Accomplishments of this role: Handled accounts payable & accounts receivable using internal systems and payroll using Time Force II and ADP. Developed & implemented new employee policies & procedures. Created training materials and trained Farmers Insurance Employees on proper execution of all vehicle title and power of attorney documents for total loss vehicles. Resolved customer inquiries, complaints and unresolved customer issues. Earned reputation for exceeding service standard goals of less than 1% error ratio