Stephanie Peterson
Puyallup,WA
Summary
Dynamic Office Lead at Elite Physical Therapy with a proven track record in enhancing patient flow and optimizing administrative operations. Skilled in supervision and customer service, I effectively manage schedules and delegate tasks, ensuring seamless clinic functionality. My positive attitude and attention to detail contribute to a welcoming environment for patients and staff alike.
Overview
31
31
years of professional experience
Work History
Office Lead / Records Management Coordinator
Elite Physical Therapy
Bonney Lake, WA
08.2018 - Current
- Manages extensive records requests across various locations, including Bonney Lake.
- Ensures a friendly, inviting atmosphere for incoming patients.
- Handles inbound and outbound calls for diverse medical professionals, claims managers, attorneys, and patients.
- Quote the benefits to newly registered patients.
- Educates patients about their treatment journey, as well as their expected financial responsibility.
- Oversee the running of the administrative side of the clinic, including schedules for all clinical staff, to optimize flow and utilization.
- Coordinates with clinic manager to facilitate daily operations.
- Manage patient flow reports across five clinics in the Puget Sound area.
- Experience in billing, referrals, insurance authorizations, ICD-10 and CPT codes
- Proficient in handling workers comp and MVA claims, commercial, governmental insurances
Guest Services Co-Director
Bethany Baptist Church
Puyallup, WA
09.2014 - 03.2017
- Supervised operations of lobby services, coffee shop and safety protocols.
- Managed staffing schedules for major holidays.
- Addressed concerns related to guest safety and wellness.
- Quickly managed critical personnel shortages.
- Organized schedules for volunteers on a weekly basis.
- Managed inventory requests across multiple divisions.
Medical Receptionist
Oregon Medical Group - Santa Clara Family Medicine
Eugene , OR
09.1999 - 05.2002
- Registered new patients efficiently.
- Coordinated with patients through various call interactions.
- Ensured accuracy in patient insurance coverages.
- Handled patient payments.
- Managed physical documentation of healthcare files.
- Copied chart notes and lab results to ensure continuity of care.
Server / Host
McGrath's Fish House
Eugene, WA
08.1994 - 08.1999
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Trained and mentored incoming servers and hosts.
Education
Associate of Applied Science - Office Administration
Lane Community College
Eugene, OR05-1997
High School Diploma -
Junction City High School
Junction City, OR06-1994
Skills
- Supervision and leadership
- Friendly, positive attitude
- Self-Directed
- Team collaboration
- Customer service
- Conflict resolution
- Time management
- Attention to detail
References
References available upon request.
Timeline
Office Lead / Records Management Coordinator
Elite Physical Therapy
08.2018 - Current
Guest Services Co-Director
Bethany Baptist Church
09.2014 - 03.2017
Medical Receptionist
Oregon Medical Group - Santa Clara Family Medicine
09.1999 - 05.2002
Server / Host
McGrath's Fish House
08.1994 - 08.1999
Associate of Applied Science - Office Administration
Lane Community College
High School Diploma -
Junction City High School
Similar Profiles
Joseph FriederichJoseph Friederich
Intern at Elite Physical Therapy And RehabilitationIntern at Elite Physical Therapy And Rehabilitation
Rosemary WilkersonRosemary Wilkerson
Student Intern at Elite Physical TherapyStudent Intern at Elite Physical Therapy
Dina BaghdadiDina Baghdadi
Business Owner at Elite Physical Therapy & WellnessBusiness Owner at Elite Physical Therapy & Wellness