Stephanie Pettrey
Flint
Summary
Dynamic and detail-oriented professional with experience at General Motors. A strong ability to resolve customer issues empathetically. Proven organizational skills and problem-solving capabilities contribute to improved warehouse efficiency and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Parts Handler
General Motors
Burton
05.2013 - Current
- Sorted and organized parts to enhance retrieval and inventory management efficiency.
- Operated forklifts for material transportation across warehouse, ensuring timely delivery.
- Inspected incoming shipments for quality assurance and compliance with standards.
- Maintained cleanliness and adhered to safety protocols in storage areas.
- Collaborated with team members to optimize workflow processes and increase productivity.
- Trained new hires on best practices for effective parts handling.
- Followed safety procedures during handling of hazardous materials to mitigate risks.
- Prepared shipping documents, including bills of lading and invoices, for accurate record-keeping.
- Used barcode scanners to record product movement within the warehouse system.
- Assisted in the preparation of orders for customers by selecting, packing and loading parts onto delivery trucks.
Customer Service Representative
Cornerstone
West Chester
04.2008 - 05.2013
- Resolved customer inquiries and issues efficiently to enhance satisfaction.
- Guided customers through purchasing processes while providing accurate product information.
- Processed returns and exchanges in accordance with company policies.
- Handled customer complaints with empathy and professionalism to maintain trust.
- Conducted follow-up calls with customers post-resolution to ensure continued support.
- Collaborated with team members to refine customer service procedures.
- Gathered customer feedback through surveys to drive service improvements.
- Identified upselling opportunities based on customer needs to boost sales.
Rental Sales Agent
Advantage Rent A Car
Temecula
07.2005 - 04.2007
- Provided exceptional customer service by assisting customers with vehicle selection and rental agreements.
- Processed transactions efficiently, handling payments and paperwork accurately.
- Monitored vehicle inventory and availability to assist clients effectively.
- Coordinated inspections of returned vehicles, ensuring quality assurance standards.
- Resolved customer inquiries promptly, enhancing overall satisfaction.
- Educated clients on rental policies and procedures to facilitate smoother transactions.
- Greeted incoming customers, providing a welcoming atmosphere.
- Checked vehicle conditions before and after rentals, ensuring safety compliance.
Call Center Representative
Hilton Hotels Corporation
Hemet
08.2001 - 03.2007
- Handled high call volumes daily using call management systems and web-based communication tools.
- Provided timely resolution to customer complaints, ensuring satisfaction.
- Assisted with product inquiries and billing questions across various service-related issues.
- Screened and processed incoming calls efficiently.
- Navigated computer systems skillfully to access information and respond appropriately.
- Maintained effective call control, swiftly addressing problems through script adherence.
Education
High School Diploma -
Temescal Canyon High School
Lake Elsinore, CA06-1996
Some College (No Degree) - Medical Billing And Coding
Penn Foster College
Scottsdale, AZSkills
- Forklift operation
- Quality assurance
- Shipping documentation
- Hazardous material handling
- Order fulfillment
- Employee training
- Attention to detail
- Problem solving
- Time management
- Order picking
- Update databases
- Record keeping
- Damage identification and reporting
- Invoice preparation
- Time management abilities
- Self motivation
- Prepare packages
- Handheld scanners
- Clear communication
Timeline
Parts Handler
General Motors
05.2013 - Current
Customer Service Representative
Cornerstone
04.2008 - 05.2013
Rental Sales Agent
Advantage Rent A Car
07.2005 - 04.2007
Call Center Representative
Hilton Hotels Corporation
08.2001 - 03.2007
High School Diploma -
Temescal Canyon High School
Some College (No Degree) - Medical Billing And Coding
Penn Foster College