Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Pham

San Diego,CA

Summary

Detail-oriented professional with diverse experience in healthcare and administrative support. Demonstrates strong multilingual communication and customer service skills while managing operations across various roles. Proven track record in enhancing client satisfaction and optimizing workflow processes.

Overview

10
10
years of professional experience

Work History

Self-Employed Entrepreneur

ShopShopStation LLC
01.2024 - 08.2025
  • Managed e-commerce business operations and strategic planning.
  • Tracked and re-stocked inventory to maintain optimal stock levels.
  • Packaged and prepared orders for timely shipment to customers.
  • Created and optimized product listings, analyzing traffic data for improvements.
  • Listed and promoted products across social media platforms to increase visibility.
  • Provided exceptional customer service to enhance client satisfaction.

Phlebotomist

Phamatech
01.2021 - 12.2023
  • Performed blood draws and sample collections in-house and off-site.
  • Managed medical billing and account contract management.
  • Trained new team members during peak Covid operations.
  • Provided exceptional customer service to diverse clientele.
  • Created digital content for drug test devices.
  • Leveraged multilingual skills to attract new clients.

Pharmacist Assistant

Pro-Active Care Pharmacy
05.2020 - 12.2020
  • Provided exceptional customer service to diverse clientele, enhancing store reputation.
  • Restocked shelves efficiently, ensuring products were readily available.
  • Operated cash register accurately, handling transactions and maintaining cash flow.
  • Filled prescriptions under pharmacist's guidance, adhering to safety and accuracy protocols.
  • Maintained organization of store layout, contributing to a clean and efficient shopping environment.
  • Utilized multilingual skills to communicate effectively with Vietnamese and Japanese-speaking customers, reducing wait times by 20%.

Private Manager Assistant

Roosevelt Hotel
01.2019 - 04.2020
  • Managed manager schedules, coordinating appointments and calls effectively.
  • Organized events, ensuring seamless execution and client satisfaction.
  • Resolved issues promptly, enhancing customer service experiences.
  • Maintained strong client relationships, leading to referrals and increased business.
  • Maintained smooth communication between staff members to ensure seamless teamwork.

Administrative Assistant (Remote)

MAYLAB USA INC
01.2017 - 12.2018
  • Managed inventory tracking for efficient supply chain operations.
  • Coordinated orders and scheduled shipments for international forwarding.
  • Maintained documentation and records for shipping processes.
  • Collaborated with team members to ensure timely deliveries with minimal issues.
  • Utilized organizational skills to optimize order management and logistics.

Sales Associate

Ross Dress for Less
05.2015 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Phlebotomist Certification - Phlebotomy

Phlebotomy Training Specialists
San Diego, CA
05.2021

Bachelor's Degree - Business Administration

University of Irvine
Irvine, PA

Skills

  • E-commerce management
  • Multilingual communication
  • Customer service
  • Inventory management
  • Event coordination
  • Order management
  • Prescription filling
  • Cash handling
  • Digital content creation
  • Team training
  • Blood draw

Timeline

Self-Employed Entrepreneur

ShopShopStation LLC
01.2024 - 08.2025

Phlebotomist

Phamatech
01.2021 - 12.2023

Pharmacist Assistant

Pro-Active Care Pharmacy
05.2020 - 12.2020

Private Manager Assistant

Roosevelt Hotel
01.2019 - 04.2020

Administrative Assistant (Remote)

MAYLAB USA INC
01.2017 - 12.2018

Sales Associate

Ross Dress for Less
05.2015 - 12.2016

Phlebotomist Certification - Phlebotomy

Phlebotomy Training Specialists

Bachelor's Degree - Business Administration

University of Irvine

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Stephanie Pham