Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Stephanie Philbrook

Shoreline,WA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Stephanie Philbrook

Summary

Dedicated leadership professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to enhancing employee experience and engagement to boost performance and objectives.

Overview

13
years of professional experience

Work History

Starbucks Coffee Co.

Store Manager of Operations
03.2019 - Current

Job overview

  • Collaborated with cross-functional teams to drive company-wide improvements in operations and customer service.
  • Coordinated with regional management on strategic planning initiatives aimed at improving store performance within district or territory
  • Increased all KPIs YOY through strategic plans and initiatives
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
  • Mentored employees for professional growth, fostering positive work culture that encouraged collaboration and teamwork.
  • Improved store efficiency by implementing inventory management systems and streamlining operational processes.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.

Fuego Attic Salt

North Division Area Manager
08.2016 - 03.2019

Job overview

  • Supervised 6 locations to enforce high-quality standards of operation.
  • Led team to achieve company goals and exceed targets consistently, fostering positive work environment.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Negotiated hiring contracts to secure favorable terms that benefited both parties involved.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Glendale Harley-Davidson

Motor Clothes Department Manager
02.2011 - 07.2016

Job overview

  • Assisted in talent acquisition efforts, hiring top candidates to strengthen department''s capabilities.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Spearheaded innovative initiatives that added value to organization and increased departmental recognition within company.
  • Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Education

Glendale Community College
Glendale

Associate of Arts from Photography
06.2014

Monroe High School
Monroe, WA

High School Diploma
06.2005

Skills

  • Operations Management
  • Team Building and Development
  • Financial Reporting and Analysis
  • Promotional Planning and Implementation
  • Partnership Building
  • Strategic Thinker
  • Organizational Skills
  • Delegation Skills
  • Performance Monitoring and Evaluation
Availability
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Timeline

Store Manager of Operations

Starbucks Coffee Co.
03.2019 - Current

North Division Area Manager

Fuego Attic Salt
08.2016 - 03.2019

Motor Clothes Department Manager

Glendale Harley-Davidson
02.2011 - 07.2016

Glendale Community College

Associate of Arts from Photography

Monroe High School

High School Diploma

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Stephanie Philbrook