Stephanie Phillips
MONCKS CORNER,SC
Summary
. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Property Manager
Vacasa
Charelston, South Carolina
02.2022 - Current
- Promptly responded to guest complaints and concerns for over 300 properties.
- Managed maintenance and custodial staff of vacasa
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Communicated regularly with key on-and off-site guest contacts to achieve satisfaction with facility and services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Developed, reviewed and submitted property operating and capital budgets.
Front of House Manager
Sultans Lounge
SC
03.2021 - 01.2022
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
Front of House Management/ Bartender
Tabbulis
Charleston , SC
04.2019 - 03.2021
- Addressed complaints or issues promptly, relaying relevant information or complaints directly to another manger if needed
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Assisted kitchen staff with handling high-volume loads, garnishing plates and preparing simple items like desserts and salads
- Communicated with kitchen staff to ensure correct and timely delivery of food
- Supported cleanliness targets by addressing dining room, bathrooms, and other areas during and at end of each shift
- Enhanced establishment reputation for customer service, handling all guest needs with upbeat attitude and attention to detail
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies
- Followed up with customers periodically to assist with additional needs or requests
- Managed billing and payments with POS system and accurate order input
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
Main Bartender/ Lead waitress
Tsunami/ Yokoso
North Charleston, SC
06.2017 - 08.2019
- Maintained aesthetic bar appearance through continuous cleaning, organizing, and supply replenishment
- Verified patron identification prior to serving alcohol and maintained compliance with all state and federal
- P laws
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
- Assisted with drink pairing for new and existing menu items for all beverage areas
- Improved front-of-house efficiency and team performance by monitoring wait staff activities and coaching on techniques
- De-escalated conflicts with customers experiencing problems with food items and team service
- Maintained team environment and consistently met guests' needs by coordinating daily staff work
- Handled daily opening and closing functions, including delegating work to team members and verifying completion
- Upheld restaurants' professional reputation by welcoming guests and building immediate rapport
- Kept team on-task and used expert communication skills to quickly resolve problems.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Lead Janitor
Palmetto Primary Care
05.2016 - 08.2017
- Kept building secure during off-hours by consistently locking exits
- Moved heavy furniture, equipment, and supplies both manually and with hand trucks
- Minimized trash buildup with daily attention to every receptacle
- Cleaned and polished furniture and fixtures
- Cleaned laboratory equipment such as glassware or metal instruments using solvents, brushes, rags, and power cleaning equipment
- Prepared correct cleaning solutions by following specifications for water, detergents and acids
- Increased life of flooring with regular deep cleaning
- Maintained presentable public areas by quickly cleaning up spills.
Education
Summerville High School
Skills
- Verbal and Written Communication
- Teamwork and Professionalism
- Office Equipment
- Customer Service
- Staff Management
- Team Leadership
Timeline
Property Manager
Vacasa
02.2022 - Current
Front of House Manager
Sultans Lounge
03.2021 - 01.2022
Front of House Management/ Bartender
Tabbulis
04.2019 - 03.2021
Main Bartender/ Lead waitress
Tsunami/ Yokoso
06.2017 - 08.2019
Lead Janitor
Palmetto Primary Care
05.2016 - 08.2017
Summerville High School