Stephanie Phillips
Winter Park,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
College Park Kiddie Kampus
Orlando, FL
05.2018 - Current
- Evaluated teacher performance through observations and feedback sessions.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Organized and facilitated special events, such as field trips, holiday parties, and parent-teacher meetings.
- Provided assistance to staff as needed
- Monitored daily activities of children to ensure safety and proper supervision.
- Monitored student progress and assisted students and teachers with resolving problems.
- Supervised staff members during meal times, rest periods, recreational activities.
- Ensured compliance with all state regulations regarding childcare centers.
- Developed and implemented policies and procedures for daycare staff.
Manager
Orlando Florist
Orlando, FL
01.2010 - 04.2018
- Inspected flower displays regularly to maintain an attractive appearance.
- Researched new trends in the floral industry and implemented changes as necessary.
- Directed the daily operations of a florist shop, including ordering, pricing, and merchandising.
- Monitored inventory levels to ensure availability of products for customers.
- Assisted in organizing special events related to the florist business.
- Created attractive and eye-catching displays with accurate signage to promote products.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Processed sales transactions via cash register and telephone orders.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
Nanny
Self-employed
Orlando, FL
08.2006 - 12.2009
- Provided assistance with homework assignments when needed.
- Transported children to school, extracurricular activities, and appointments when needed.
- Engaged with children on individual basis to build positive, trusting relationships.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
Education
High School Diploma -
New Fellowship Christian
Titusville, FL05-2001
Skills
- Written and oral communication skills
- Microsoft Office Expertise
- Strategic Planning
- Staff Supervision
- Money Handling
- Team Motivation
- Customer Relations
Certification
- CPR and First Aid Certified
- State of Florida DCF Training Certifications
References
References available upon request.
Timeline
Assistant Manager
College Park Kiddie Kampus
05.2018 - Current
Manager
Orlando Florist
01.2010 - 04.2018
Nanny
Self-employed
08.2006 - 12.2009
High School Diploma -
New Fellowship Christian
- CPR and First Aid Certified
- State of Florida DCF Training Certifications
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