Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Stephanie Phillips

Retail Management
Lubbock,TX
Stephanie Phillips

Summary

Enterprising retail manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

7
years of professional experience

Work History

Ollie's Bargain Store

Assistant Team Leader
06.2023 - Current

Job overview


  • Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
  • Delegated tasks effectively, ensuring optimal utilization of each team member's skills and capabilities.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.

Harbor Freight Tools

Sales Manager
01.2019 - 06.2023

Job overview

  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Sam'sClub

Assistant Front End Manager
01.2018 - 02.2019

Job overview


  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
  • Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
  • Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.

Education

Stephen F. Austin
, Nacogdoches

No Degree from Accounting

Skills

  • Store Management
  • Motivational Leadership
  • Project Management
  • Decision-Making
  • Customer loyalty
  • Goal Setting and Achievement
  • Staff Training and Development
  • Conflict resolution techniques
  • Employee Scheduling
  • Operations Management

Accomplishments

  • Adaptable professional with 10 years of work experience and proven knowledge of leadership, problem-solving, and prioritization
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Coaching and mentoring both the sales team and the logistics team.
  • Achieved positive results through effectively assisting with membership sign-ups.
  • Conflict Resolution - Responsible for handling customer inquiries to prevent escalations; handling concerns about product returns, exchanges and coupon issues.

Timeline

Assistant Team Leader

Ollie's Bargain Store
06.2023 - Current

Sales Manager

Harbor Freight Tools
01.2019 - 06.2023

Assistant Front End Manager

Sam'sClub
01.2018 - 02.2019

Stephen F. Austin

No Degree from Accounting
Stephanie PhillipsRetail Management