Stephanie Phipps
Patient Care Coordinator
Elizabeth,IN
Summary
Detail-oriented Patient Access Professional with 11 years in healthcare administration and patient registration. Led training initiatives to enhance team performance and patient care. Expertise in insurance verification, revenue cycle management, and staff training. Proficient in healthcare software systems, including Epic and Availity, emphasizing compliance and operational efficiency.
Overview
12
12
years of professional experience
Work History
A/R Rep
Baptist Health Medical Group
Louisville, KY
05.2023 - Current
- Adjusted claims and resolved disputes through online platforms and phone communication, ensuring timely resolutions.
- Analyzed claims for accuracy and compliance, contributing to adherence to regulatory standards.
- Investigate and analyze claims to ensure accuracy and compliance.
- Utilize healthcare software systems such as Epic, Medicaid and Medicare portals, Availity, Waystar, NPPES and related platforms.
- Executed data entry and maintained detailed records to support financial accuracy and reporting.
- Operate standard office equipment to support administrative tasks.
- Demonstrated proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Performed all duties in a fully remote work environment
Patient Access Supervisor
Baptist Health Floyd
New Albany, IN
09.2022 - 05.2023
- Obtain insurance authorizations and perform insurance verification for patient services.
- Correct registration errors and maintain compliance with organizational standards.
- Corrected registration errors, ensuring compliance with organizational standards and enhancing patient experience.
- Oversee Account and Claim Edit Work Queues, resolving discrepancies promptly.
- Coordinated staff schedules to maximize departmental efficiency and improve service delivery.
- Coordinate staff schedules to optimize departmental efficiency.
- Led training for new associates, fostering adherence to policies and workflows to ensure seamless operations.
- Utilize office equipment and software platforms including Epic, Paragon, Relay Health, Medicaid/Medicare portals, Availity, Waystar, and other insurance authorization websites.
- Manage API payroll processes and ensure accuracy in financial transactions.
- Utilized Microsoft Office programs to create reports and presentations.
- Demonstrated core competencies in various operational areas.
- Insurance verification & authorization
- Patient registration & scheduling
- Revenue cycle management
- Staff training & leadership
- Data entry & office administration
- Software proficiency: Epic, Paragon, Relay Health, Availity, Waystar
- Communication & team engagement
Patient Access Regional Trainer
Baptist Health Floyd
New Albany, IN
10.2021 - 09.2022
- Coordinated and prepared materials for regional training sessions and onboarded all new associates.
- HIPAA and compliance training
- Managed patient registration across departments, ensuring seamless preregistration phone calls and efficient collections.
- Facilitated training on HIPAA and compliance to enhance understanding of legal requirements.
- Led the quarterly newsletter contributions and engaged actively in the morale committee.
- Served as a primary substitute covering multiple locations.
Patient Access Registrar
Baptist Health Floyd
New Albany, IN
08.2014 - 10.2021
- Registered patients across multiple departments and efficiently handled preregistration phone calls to enhance patient experience.
- Managed patient collections and verified insurance information to ensure smooth financial processes.
- Proficient in healthcare software systems including Epic, Paragon, Relay Health, Medicaid, Medicare, and Availity.
- Performed accurate data entry while utilizing office equipment to support operational efficiency.
- Experienced in Microsoft Office Suite (Word, Excel, Outlook).
- Led the Morale Committee and fostered a positive and collaborative work environment.
Education
General Studies (Some College) - Ultrasound Tech
Ivy Tech Community College
Sellersburg, IN05-2014
Graduate degree -
South Central High School
Elizabeth, IN05-2003
Skills
- Claims analysis
- Computer proficiency
- Microsoft office
- Attention to detail
- Problem-solving
- Time management
- Flexibility and adaptability
- Multitasking
- Organizational capabilities
- Team collaboration
- Effective communication
- Customer service
Timeline
A/R Rep
Baptist Health Medical Group
05.2023 - Current
Patient Access Supervisor
Baptist Health Floyd
09.2022 - 05.2023
Patient Access Regional Trainer
Baptist Health Floyd
10.2021 - 09.2022
Patient Access Registrar
Baptist Health Floyd
08.2014 - 10.2021
General Studies (Some College) - Ultrasound Tech
Ivy Tech Community College
Graduate degree -
South Central High School