Stephanie Pierce
Dubuque,IA
Summary
Business development professional with proven track record in driving growth and fostering strong client relationships. Known for strategic thinking, effective communication, and strong focus on team collaboration to achieve results. Skilled in market analysis, negotiation, and partnership development, with flexible approach to meet changing needs. Trusted for reliability and consistently delivering on objectives.
Overview
30
30
years of professional experience
Work History
Director of Business Development
Clickstop (US Cargo Control / Fasteners Plus)
Urbana, Iowa
01.2025 - Current
- - Lead customer growth and retention strategies using NetSuite as the primary CRM
- - Achieved 27% year-over-year revenue growth in Q1 2026
- - Drive customer qualification through relationship-driven insights
- - Utilize HubSpot and Zoom Info for enhanced targeting and insights
- - Implement biweekly 1:1 coaching focused on relationship building/coaching
- - Improve visibility into customer lifecycle and engagement trends
Inside Sales Manager
Clickstop (Fasteners Plus & EcoFoil)
Urbana, Iowa
01.2023 - 01.2025
- Developed and implemented strategic sales plans to enhance market presence.
- Trained and mentored sales team to improve performance and customer engagement.
- Analyzed market trends and customer feedback to refine product offerings.
- Monitored sales metrics, identifying areas for improvement and implementing solutions.
- Managed 8 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
Inside Sales Representative
Clickstop (US Cargo Control)
Urbana, Iowa
01.2022 - 01.2023
- - Managed accounts and pipeline within NetSuite CRM
- - Built strong customer relationships through consultative selling
- - Applied relationship-driven qualification techniques
- - Utilized HubSpot and Zoom Info for prospecting
- - Consistently exceeded sales targets
- - Managed average of 30 inbound calls, emails, cases to generate quotes, sales orders along with outbound efforts for follow up on quotes and vendor outreach.
Founder / Owner
Elite Masonry Products
Dubuque, Iowa
01.2019 - 01.2022
- - Managed full customer lifecycle from estimating to delivery
- - Built strong repeat customer base through service and trust
- - Qualified projects through blueprint takeoffs and discussions
- - Managed daily operations and financials
- - Resolved customer issues to maintain long-term relationships
Estimator / Sales Development
Edwards Cast Stone
Dubuque, Iowa
06.1996 - 08.2014
- - Built long-term relationships with contractors and builders
- - Qualified project opportunities through consultation
- - Managed multiple projects with strong communication
- - Develop accurate cost estimates for project bids, enhancing competitive positioning, averaging over 2,300 quotes annually. Utilizing OnScreen Takeoff / ISQFT / Dodge
Education
General Studies
Northeast Iowa Community College
Peosta, IASkills
- Customer Success & Retention
- Customer Qualification & Discovery
- Relationship-Driven Insights
- CRM Management (NetSuite, HubSpot)
- Lead Generation & Prospecting (Zoom Info)
- Account Growth & Expansion
- Customer Journey Optimization
- Problem Resolution & Escalation
- Team Leadership & Coaching
Accomplishments
- - 60%+ YOY revenue growth through improved engagement, qualification and retention
- - 27% YOY growth in Q1 of 2026 through enhanced customer experience/lead opportunities
- - Built CRM-driven processes for pipeline visibility
Timeline
Director of Business Development
Clickstop (US Cargo Control / Fasteners Plus)
01.2025 - Current
Inside Sales Manager
Clickstop (Fasteners Plus & EcoFoil)
01.2023 - 01.2025
Inside Sales Representative
Clickstop (US Cargo Control)
01.2022 - 01.2023
Founder / Owner
Elite Masonry Products
01.2019 - 01.2022
Estimator / Sales Development
Edwards Cast Stone
06.1996 - 08.2014
General Studies
Northeast Iowa Community College