Stephanie Pimentel
Hillsboro
Summary
Patient relations professional with strong background in healthcare communication and conflict resolution. Proven ability to foster positive patient experiences and streamline processes. Known for effective collaboration, adaptability, and achieving results in diverse team settings. Skilled in patient advocacy, problem-solving, and maintaining confidentiality.
Overview
13
13
years of professional experience
Work History
Patient Relations Representative
Providence St. Vincent Medical Center
12.2024 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Contributed valuable feedback from patients to hospital administration for continuous improvement initiatives within the facility.
- Coordinated language interpretation services when needed, ensuring clear communication between diverse patient populations and medical staff members.
- Served as a knowledgeable resource for both patients and staff regarding insurance coverage, financial assistance programs, and billing procedures.
- Ensured timely access to services by efficiently managing appointment schedules and coordinating necessary resources.
- Supported efficient workflow within the organization by maintaining up-to-date knowledge of departmental policies, procedures, and regulatory requirements.
Patient Counselor
NVISION Eye Centers
10.2022 - 10.2024
- I am currently a patient counselor
- I meet patients in the lobby where I will walk with them to the exam room and take scans of their eyes and see what they are interested in
- I will then go and talk with the Dr and give them a run down on the patient and what they are looking for
- When the Dr is done I will go and bring them into my office where I go over pricing and scheduling with the patient
- I walk them out when the appointment is over
- I then follow up with a email on what we have discussed and thanking them for coming
Customer Relations Banker
U.S. Bank
06.2022 - 10.2022
- I currently help customers, and work the drive through
- Also do teller work and training in opening new bank accounts for customers
Medical Receptionist
OHSU Health Hillsboro Medical Center
10.2021 - 05.2022
- I currently open the clinic, check emails, faxes
- Welcome in patients make sure all information is correct they then fill out paperwork if needed and then I let the medical assistant know they are here
- Answer phone call and manage multiple lines
- Handle multiple doctors schedules
Customer Service Representative
Consumer Cellular
02.2019 - 10.2021
- Answered calls, helped customers with their bills, fixed bills
- Collected payments
Front Desk Receptionist
Element Dance Studio
09.2011 - 09.2015
- Customer service experience
- Handling phones and scheduling all classes
- Processing payments and working through billing issues with parents
- Event planning
- Responsible for organizing, planning and executing holiday events, fundraising events and community service programs
- Attend monthly staff meetings
Education
High School Diploma -
Westview High School
Portland Oregon 06-1997
Skills
- Patient confidentiality
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Professionalism and discretion
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- HIPAA compliance
Timeline
Patient Relations Representative
Providence St. Vincent Medical Center
12.2024 - Current
Patient Counselor
NVISION Eye Centers
10.2022 - 10.2024
Customer Relations Banker
U.S. Bank
06.2022 - 10.2022
Medical Receptionist
OHSU Health Hillsboro Medical Center
10.2021 - 05.2022
Customer Service Representative
Consumer Cellular
02.2019 - 10.2021
Front Desk Receptionist
Element Dance Studio
09.2011 - 09.2015
High School Diploma -
Westview High School
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