Stephanie Pina

• Enhanced team productivity by providing ongoing training and development opportunities.
• Managed and allocated staff and material resources to meet production goals.
• Utilized data-driven insights to inform decision-making processes regarding resource allocation, or process improvements, within the operations department.
• Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
• Conducted regular performance assessments, providing constructive feedback, and identifying areas for growth and development among team members.
• Planned operations and activities, and led projects.
• Streamlined operations by implementing efficient processes and optimizing workflows.

• Answered phone calls to assist customers with questions and orders.
• Counted cash drawers periodically during shifts to ensure the accuracy of funds.
• Greeted customers warmly, and responded to inquiries in a timely manner.
• Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
• Calculated discounts, returns, and exchanges promptly while maintaining accuracy.
• Scanned items and checked pricing on the cash register for accuracy.
• Arranged window displays, signs, price tags, and other promotional materials accurately.
• Stocked shelves with merchandise, and ensured displays were attractive and inviting.
• Welcomed customers, offering assistance to help find store items.
• Maintained the work area and kept the cash drawer organized.
• Organized backroom stock areas according to company guidelines.

• Loaded and unloaded vehicles at the distribution center and delivery address.
• Obey traffic laws and follow established traffic and transportation procedures.
• I presented order bills and collected payments for deliveries.
• Monitored fuel levels throughout the shift and refueled when necessary.
• Stayed up to date on changing local roads and construction areas that may affect routes.
• Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
• Utilized street maps to plan and determine the most efficient routes.
• Utilized GPS and maps for efficient route planning.
• Provided excellent customer service by answering inquiries about products or services being delivered.

Key Responsibilities:

• Event Planning: Develop event concepts, set objectives, create timelines, and manage budgets.
• Logistics: Coordinate venue selection, catering, decorations, and other event essentials.
• Vendor Management: Negotiate contracts with vendors, manage payments, and ensure timely delivery of services.
• Promotion and Marketing: Develop marketing materials, utilize social media, and coordinate with PR and marketing teams.
• Registration and Attendee Management: Handle registration, manage guest lists, send invitations, and ensure a smooth check-in process.
• On-site management: Oversee event logistics, manage event staff, and coordinate speakers or performers.
• Risk Management: Develop risk management plans, manage insurance coverage, and obtain necessary permits.
• Volunteer Management: Recruit, train, and manage volunteers for event tasks.
• Budget Management: Create and track event budgets, ensuring costs are within allocated limits.
• Fundraising: Work with event participants to assist them with fundraising, and outreach.
• Post-Event Follow-Up: Send thank-you notes, gather feedback, and analyze event success.

Customer Service and Guest Relations:

• Greeting visitors: Welcoming guests and clients in a professional and friendly manner.
• Directing visitors: Guiding visitors to the appropriate staff, or meeting rooms.
• Answering and routing calls: Managing incoming phone calls, taking messages, and directing calls to the correct individuals.
• Handling inquiries: Providing basic information to visitors and callers, and escalating complex inquiries as needed.
• Maintaining a welcoming environment: Ensuring the reception area is clean, organized, and reflects the company's image.

Administrative Tasks:

• Scheduling appointments: Managing calendars, and scheduling meetings and appointments.
• Record keeping: Maintaining records, such as visitor logs, and ensuring accuracy.
• Office supplies: Ordering and managing office supplies, in coordination with other departments.
• Clerical duties: Assisting with basic office tasks like filing, copying, and faxing.
• Vendor coordination: Communicating with vendors, and managing deliveries.
• Security protocols: Adhering to security procedures, and managing visitor access badges, if applicable.

Additional Responsibilities:

• Providing refreshments: Offering refreshments to visitors, if necessary.
• Organizing meeting rooms: Setting up and maintaining meeting rooms for conferences, and events.
• Dealing with payments and invoices: Handling payments and invoices, if required.
• Maintaining the office: Ensuring the office is clean and organized.

Skills and Qualifications:

• Communication skills: Excellent verbal and written communication skills for interacting with visitors and clients.
• Organizational skills: Strong organizational skills for managing appointments, records, and office tasks.
• Computer proficiency: Proficiency in using office software, and scheduling tools.
• Customer service skills: The ability to provide friendly, efficient customer service.
• Problem-solving skills: The ability to address issues and find solutions efficiently.
• Time management: The ability to manage multiple tasks and prioritize work.
• Knowledge of construction terminology: Familiarity with construction terminology and project workflows can be an asset.