Handled United Way campaign, Red Cross and Relay for Life Campaign fund raisers and events RR Donnelley - Wauwatosa, WI 2014
Stephanie Pinch
Property Manager
Baraboo,Wisconsin
Summary
Dynamic, hard-working, results-oriented Property Manager highly regarded for increasing and maintaining a high level of occupancy while adhering to all HUD regulations and company policies with the mind set of increasing NOI. Proven track record of diligently managing all aspects of daily operations, including office administration and strong team building. Known for establishing and maintaining strong relationships with tenants, government agencies, and community partners to implement and execute innovative programs that improve the housing and financial situations of the residents. Out of the box thinker recognized for expertly collecting rents, ensure all certifications were current and tenants met all eligibility requirements in both affordable and market-rate housing.
Overview
26
26
years of professional experience
Work History
Property Manager
Greystone Property, Avalon
Madison, Wisconsin
- Responsible for the overall management of two multi-family apartment communities, a total of 168 units
- Responsibilities included marketing, budgeting, financial management, oversight of the physical property and supervision of staff to include maintenance team and leasing consultant
- As the Property Manager I ensured that the property exceeded its financial performance targets and the upper management and owners' objectives
- Worked with housing and financial recourses for tenants to meet rent
- Determine and certify the eligibility of prospective tenants, following government regulations
- Direct and coordinate the activities of staff and contract personnel and evaluate their performance
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations
- Maintain contact with fire and police departments, and other agencies to ensure protection and compliance with codes and regulations
- Manage and oversee operations, maintenance, administration, and improvement of residential properties
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas
- Plan, schedule, and coordinate general maintenance, major repairs, and renovation projects for commercial or residential properties
- Prepare and administer contracts for provision of property services such as cleaning, maintenance, and security services
- Prepare detailed budgets and financial reports for properties
- Purchase building and maintenance supplies, equipment, or furniture
- Handled all rent accounts and delinquencies.
Restaurant Owner/Manager
Joe's Horseshoe Diner
LYNDON, Wisconsin
06.2016 - 09.2019
- Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control
- Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Count money and make bank deposits
- Create specialty dishes and develop recipes to be used in dining facilities
- Establish standards for personnel performance and customer service
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned
- Greet guests, escort them to their seats, and present them with menus and wine lists
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Keep records required by government agencies regarding sanitation or food subsidies
- Maintain food and equipment inventories, and keep inventory records
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Monitor compliance with health and fire regulations regarding food preparation and building maintenance
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Order and purchase equipment and supplies
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities
- Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Schedule staff hours and assign duties
- Schedule use of facilities or catering services for events such as banquets and negotiate details of arrangements with clients.
Property Manager
Nelson Properties
Baraboo, WI
01.2011 - 05.2019
- Initiated and handled all advertising for vacant units, including fielding phone calls, scheduling first contact appointments and investigating new potential tenants
- Handled customer complaints and issues personally
- Monitored and documented all income, including delinquencies and receiving delinquent rent and late payments
- Managed day-to-day operations for 25 properties, 56 units
- Achieved the highest possible net operating income by implementing cost control, rent increases and revenue improvement programs
- Prepared and completed all leases and move-in check forms with new tenants
- Conducted apartment tours for potential tenants and answered any questions
- Handled all maintenance issues to include hiring contractors if needed.
Customer Service Specialist
RR Donnelley
Wauwatosa, Wisconsin
10.2000 - 05.2015
- Outstanding success in building and maintaining solid long-term customer relations within companies with large volume as well as between the customer, the sales team and all internal production teams
- Successfully managed accounts with sales over $5 million which included meeting all production needs, negotiating pricing and costs, coordinating customers applications for credit and account set-up, managing inventory and accounts receivables
- Creation and control of all reports, production of all sample materials
- Resolved all customer disputes
- Served as customer liaison on customer's site, gathered and coordinated product requirements while managing production of over 800 jobs per year while using five internal computer systems along with excel and word
- Trained employees on new systems and procedures at multiple plants.
Education
Diploma -
RR Donnelley
Certificate of Achievement: Customer Service Certified Customer Service Specialist - 24 week course - undefined
Diploma - Business/Accounting
MATC
Skills
Strong organizational skillsundefined
Interests
Timeline
Restaurant Owner/Manager
Joe's Horseshoe Diner
06.2016 - 09.2019
Property Manager
Nelson Properties
01.2011 - 05.2019
Customer Service Specialist
RR Donnelley
10.2000 - 05.2015
Property Manager
Greystone Property, Avalon
Diploma -
RR Donnelley
Certificate of Achievement: Customer Service Certified Customer Service Specialist - 24 week course - undefined
Diploma - Business/Accounting
MATC
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