Stephanie Pinch
Property Manager
Oak Creek,WI
Summary
Dynamic Property Manager with a proven track record at Pinch Property Management and Greystone Property Management, excelling in strategic marketing and budget oversight. Successfully enhanced property occupancy rates, LIHTC compliance and minimized turnover through effective lease management and resident relations. Renowned for strong negotiation skills, maintenance background, and fostering positive landlord-tenant relationships, driving revenue growth while maintaining high-quality living environments. Ensures property budget is monitored closely to meet or exceed budgeted NOI.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
6
6
Certificates
Work History
Regional Property Manager/Owner
Pinch Property Management
Baraboo, Wisconsin
09.2017 - Current
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
- Ensured timely rent collection and minimized delinquencies with effective communication and follow-up procedures.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Property Manager
Greystone Property Management
Madison, WI
01.2021 - 01.2023
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Property Manager
Nelson Property Management
Wisconsin Dells, Wisconsin
05.2015 - 11.2020
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Provided customer service support by responding promptly to all inquires or requests from residents.
- On-call 24-7 for all property issues.
- Achieved the highest possible net operating income by implementing cost control, rent increases, and revenue improvement programs to include total renovations of properties.
- Managed operations for multiple commercial and residential properties.
- Handled all marketing and advertising.
- Established policies and procedures related to leases, security deposits, and resident polices.
Customer Service Specialist IV
RR Donnelly
West Bend, WI
10.1998 - 05.2015
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Outstanding success in building and maintaining solid long-term relations within companies with large volumes and between the customer, the sales team, and all internal production teams.
- Successfully managed accounts with sales over six million in yearly sales, to include all meeting all production needs, negotiating pricing, and controlling costs, coordinating credit applications, and managing inventory and accounts receivable.
- Trained employees on systems and procedures at multiple plants across the country.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ 01.2023 - Current
Certificate - Business And Accounting
Milwaukee Area Technical College
Milwaukee, WI 09.1995 - 06.1996
Skills
Property Management
Timeline
Certified Manager of Housing (CMH)
01-2025
Certified Occupancy Specialist (COS)
11-2024
Mastering LIHTC Compliance (HCCP)
10-2024
HOTMA Final Rule Revisions
09-2024
Ethics for the Real Estate Manager (IREM)
01-2024
Fundamentals of Fair Housing
11-2023
Bachelor of Science - Business Management
University of Phoenix
01.2023 - Current
Property Manager
Greystone Property Management
01.2021 - 01.2023
Regional Property Manager/Owner
Pinch Property Management
09.2017 - Current
Property Manager
Nelson Property Management
05.2015 - 11.2020
Customer Service Specialist IV
RR Donnelly
10.1998 - 05.2015
Certificate - Business And Accounting
Milwaukee Area Technical College
09.1995 - 06.1996
Certification
Certified Occupancy Specialist (COS)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CulturePersonal development programsMilitary
Army Specialist June 1985 - May 1992, Advanced Field Medic, Operations Clerk
Awarded the Army Star Program, June 1986
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