Stephanie Pinner
Oakland,TN
Summary
Results-driven and people-oriented professional with extensive customer service skills. 18 years of experience in service and parts departments. Known for reliability, adaptability, and collaborative approach to achieving organizational goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
18
18
years of professional experience
Work History
Parts Specialist
Equipment Share
05.2020 - 10.2024
- Maintained complete documentation and records of all purchasing activities.
- Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving strategies.
- Monitored all purchase requisitions and handled adjustments with vendors.
- Developed strong relationships with key suppliers, fostering trust and collaboration that enabled successful negotiations.
- Implemented a centralized purchasing system that improved tracking of spending patterns and facilitated better budget management.
- Implemented policies to reduce cost and eliminate waste.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, contributing to overall operational effectiveness.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Administrative Asst. - Service
H&E Equipment Services
04.2017 - 05.2020
- Followed up with customers during and after installations to verify satisfaction.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Process outside invoices for payment
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Invoice customers for equipment repairs
- Communicate effectively with all departments to facilitate repairs.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Service Dispatcher
Deep South Equipment
10.2016 - 11.2017
- Supervised 10 field mechanics ensuring jobs were completed efficiently
- Developed customer relationships
- Assisted technicians with parts lookup and ordering
- Ensured rental equipment was in good condition and available; rented equipment to customers.
- Consistently met or exceeded company targets for response times, customer satisfaction ratings, and team productivity levels.
- Assessed internal processes regularly, implementing changes that led to improved resource allocation and overall operational efficiency.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
Administrative Asst. - Service
Thompson Machinery
06.2014 - 10.2016
- Dispatched 5 technicians
- Developed customer relationships by providing exceptional service
- Invoiced all service work
- Parts lookup and sales for customers
- Created quotes for maintenance and repairs.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Paralegal
Main Street Law Firm
11.2009 - 06.2014
- Acquired vendors for new office opening
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Processed legal documents and client invoicing.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Fleet Manager – Lowe’s Account
NMHG – Yale Fleet
06.2006 - 11.2009
- Responsible for dispatching service to 600 Lowe’s stores (1/3 of all stores nationwide) for equipment repairs
- Resolved technical issues with equipment
- Negotiate repairs with Lowe’s corporate office
- Reviewed monthly invoicing to Lowe’s.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Reduced repair times with establishment of strategic partnerships with service providers.
Education
Associates in Paralegal Studies -
Hinds Community College
Jackson, MSSkills
- Advanced computer skills
- Technical knowledge
- Returns processing
- Sales Support
- Customer Service
- Invoice Processing
- Problem-solving skills
- Team Collaboration
- Vendor Relations
Military Service
U.S. Coast Guard, Machinery Technician
Timeline
Parts Specialist
Equipment Share
05.2020 - 10.2024
Administrative Asst. - Service
H&E Equipment Services
04.2017 - 05.2020
Service Dispatcher
Deep South Equipment
10.2016 - 11.2017
Administrative Asst. - Service
Thompson Machinery
06.2014 - 10.2016
Paralegal
Main Street Law Firm
11.2009 - 06.2014
Fleet Manager – Lowe’s Account
NMHG – Yale Fleet
06.2006 - 11.2009
Associates in Paralegal Studies -
Hinds Community College
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