STEPHANIE PIVER
Troutman,United States
Summary
Dedicated and personable customer service professional with over 5 years of experience in delivering exceptional service and support to clients. Skilled in resolving customer inquiries, issues, and complaints efficiently and effectively. Proficient in utilizing CRM systems and other tools to maintain customer records and provide swift solutions. Proven track record of exceeding customer satisfaction goals and building strong relationships with clients. Strong communicator with a positive attitude and a passion for ensuring customer needs are met with professionalism and courtesy.
Overview
14
14
years of professional experience
Work History
INSIDE SALES
Lansing Building Products
08.2021 - 04.2024
- Provide superior service to professional contractors and homeowners
- Serve as the primary point-of-contact for Lansing's customers
- Handle inbound and outbound calls
- Perform quotes for exterior building products
- Use of a nationally-linked inventory management system to fill customer orders
- Maintain a working relationship with assigned customer accounts by completing requested tasks
- Collaborated effectively with Builders and Contractors to ensure timely material delivery and pick up
- Received and processed customer returns
- Issued purchase orders to vendors for requested materials
BARISTA
Mugs
03.2019 - 08.2021
- Proficient in preparing and serving a variety of specialty coffee beverages to meet customer preferences
- Skilled in providing exceptional customer service, including taking orders, handling transactions, and addressing customer inquiries and concerns
- Knowledgeable about different brewing methods, coffee bean types, and flavor profiles to recommend suitable options to customers
- Capable of multitasking in a fast-paced environment, managing customer flow, and prioritizing tasks effectively to ensure smooth operations
- Experienced in maintaining cleanliness and organization of workstations, equipment, and dining areas to uphold health and safety standards.
HOMESTAY COORDINATOR
ELS Language Center
06.2014 - 05.2020
- Organized and managed homestay placement process for international students, ensuring timely matches with suitable host families
- Conducted orientations and training sessions for both students and host families to promote cultural exchange and foster positive relationships
- Coordinated transportation and logistical support for students arriving and departing from homestay placements
- Acted as a liaison between students, host families, and school administration to address any issues or concerns that may arise during the homestay experience
- Developed and implemented marketing strategies to recruit new host families and expand the homestay program's reach in the community.
CUSTOMER SERVICE ASSOCIATE
Portrait Innovations
03.2010 - 10.2012
- Provided excellent customer service by addressing inquiries and resolving complaints in a timely manner
- Maintained a positive attitude and professional demeanor while assisting customers with finding solutions to their problems
- Answered high volume incoming calls to schedule customer appointments
- Demonstrated strong communication skills to effectively convey information and build rapport with customers.
Education
DIPLOMA -
Independence High
08.1993
NORTH CAROLINA REAL ESTATE LICENSE -
School of Real Estate
Skills
- Strong attention to detail
- Provided excellent customer service by addressing inquiries and resolving complaints in a timely manner
- Maintained a positive attitude and professional demeanor while assisting customers with finding solutions to their problems
- Answered high volume incoming calls to schedule customer appointments
- Demonstrated strong communication skills to effectively convey information and build rapport with customers
- Microsoft Word
- Verbal and written communication
- Microsoft Excel
- Inside sales
References
References available upon request.
Timeline
INSIDE SALES
Lansing Building Products
08.2021 - 04.2024
BARISTA
Mugs
03.2019 - 08.2021
HOMESTAY COORDINATOR
ELS Language Center
06.2014 - 05.2020
CUSTOMER SERVICE ASSOCIATE
Portrait Innovations
03.2010 - 10.2012
DIPLOMA -
Independence High
NORTH CAROLINA REAL ESTATE LICENSE -
School of Real Estate
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