Stephanie Plott
Implementation Manager
Soddy Daisy,TN
Overview
30
30
years of professional experience
1
1
Adjunct Facilitator
1
1
Six Sigma Yellowbelt
Work History
Senior Implementation Manager
Cigna Healthcare
Chattanooga, TN
05.2011 - Current
- Project management responsibility to ensure a successful plan of implementation, leads the accurate and timely set up and maintenance of accounts.
- Works with the client, account management team and internal partners to capture the necessary details to install and facilitate plan changes within an established timeline.
- Supports the setup of account structure, eligibility, history loads, banking, billing, incentives/consumerism, production of ID cards and ensures claim and call readiness of the client's plan.
- Main point of contact for administrative documentation including benefit summaries, Summary Plan Booklets and certificates.
- Initiates service quality through a seamless plan implementation for clients.
Technical Coach
Cigna Healthcare
Chattanooga, TN
08.2007 - 05.2011
- Evaluated employee performance and provided weekly status reports to management executing issue resolution when needed.
- Led weekly conference calls with offshore vendor gathering data and progress reporting for management. Provided coaching and assistance where needed removing barriers to ensure weekly goals were achieved.
- Personal monthly metrics were held accountable at a team level which was achieved through weekly production meetings and chair side coaching sessions.
- Duties also included coordinating with Production Support and IT resources as needed.
Billing Installation Analyst
Cigna Healthcare
Chattanooga, TN
06.2005 - 08.2007
- Acting liaison for Implementation and Vendor Billing Installation Analyst to ensure accurate and timely invoicing of clients.
- Provided coaching to team as needed, providing monthly metrics to management and attending daily calls addressing areas where process improvements were needed.
- Responded to customer concerns and questions on daily basis.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored outstanding invoices and performed collections duties.
- Promoted consistent accuracy of billing information by reconciling accounts monthly.
- Co-lead Project Team creating monthly invoicing online.
Billing Analyst
Cigna
Chattanooga, TN
05.2001 - 06.2005
- Loaded rates/fees into internal systems to provide accurate billing for new clients and existing business.
- Produced monthly invoices, collections, and reconciliation's in a timely manner.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Analyzed payment information and applied changes correct customer accounts.
Office Manager
Eye Specialists Chattanooga
Chattanooga, TN
05.1991 - 06.2001
- Managed budgets, appointment scheduling, employee and event itineraries.
- Maintained computer and physical filing systems.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Consulted with healthcare professionals on business decisions.
- Verified patient insurance and scheduled outpatient surgeries
- Assisted doctor with office surgeries
Skills
ApproachabilityBusiness AcumenConflict ManagementCustomer FocusDealing with AmbiguityEthics and ValuesMotivating OthersPriority SettingAccount ManagementCustomer InteractionDesktop ToolsEffective Communications
Multitasking abilities
Leadership
Collaboration
Good listening skills
Teamwork
Certification
Six Sigma - Yellow Belt 05/20/2008
Additional Information
- Honors and Awards: , CIGNA Quarterly Champion 10/12/2010 CIGNA Champions 05/02/2011
Timeline
Senior Implementation Manager
Cigna Healthcare
05.2011 - Current
Technical Coach
Cigna Healthcare
08.2007 - 05.2011
Billing Installation Analyst
Cigna Healthcare
06.2005 - 08.2007
Billing Analyst
Cigna
05.2001 - 06.2005
Office Manager
Eye Specialists Chattanooga
05.1991 - 06.2001