Overview
Work History
Skills
Certification
Additional Information
Timeline
AccountManager

Stephanie Plott

Implementation Manager
Soddy Daisy,TN

Overview

30
30
years of professional experience
1
1

Adjunct Facilitator

1
1

Six Sigma Yellowbelt

Work History

Senior Implementation Manager

Cigna Healthcare
Chattanooga, TN
05.2011 - Current
  • Project management responsibility to ensure a successful plan of implementation, leads the accurate and timely set up and maintenance of accounts.
  • Works with the client, account management team and internal partners to capture the necessary details to install and facilitate plan changes within an established timeline.
  • Supports the setup of account structure, eligibility, history loads, banking, billing, incentives/consumerism, production of ID cards and ensures claim and call readiness of the client's plan.
  • Main point of contact for administrative documentation including benefit summaries, Summary Plan Booklets and certificates.
  • Initiates service quality through a seamless plan implementation for clients.

Technical Coach

Cigna Healthcare
Chattanooga, TN
08.2007 - 05.2011
  • Evaluated employee performance and provided weekly status reports to management executing issue resolution when needed.
  • Led weekly conference calls with offshore vendor gathering data and progress reporting for management. Provided coaching and assistance where needed removing barriers to ensure weekly goals were achieved.
  • Personal monthly metrics were held accountable at a team level which was achieved through weekly production meetings and chair side coaching sessions.
  • Duties also included coordinating with Production Support and IT resources as needed.

Billing Installation Analyst

Cigna Healthcare
Chattanooga, TN
06.2005 - 08.2007
  • Acting liaison for Implementation and Vendor Billing Installation Analyst to ensure accurate and timely invoicing of clients.
  • Provided coaching to team as needed, providing monthly metrics to management and attending daily calls addressing areas where process improvements were needed.
  • Responded to customer concerns and questions on daily basis.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Monitored outstanding invoices and performed collections duties.
  • Promoted consistent accuracy of billing information by reconciling accounts monthly.
  • Co-lead Project Team creating monthly invoicing online.

Billing Analyst

Cigna
Chattanooga, TN
05.2001 - 06.2005
  • Loaded rates/fees into internal systems to provide accurate billing for new clients and existing business.
  • Produced monthly invoices, collections, and reconciliation's in a timely manner.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Analyzed payment information and applied changes correct customer accounts.

Office Manager

Eye Specialists Chattanooga
Chattanooga, TN
05.1991 - 06.2001
  • Managed budgets, appointment scheduling, employee and event itineraries.
  • Maintained computer and physical filing systems.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Consulted with healthcare professionals on business decisions.
  • Verified patient insurance and scheduled outpatient surgeries
  • Assisted doctor with office surgeries

Skills

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Certification

Six Sigma - Yellow Belt 05/20/2008

Additional Information

  • Honors and Awards: , CIGNA Quarterly Champion 10/12/2010 CIGNA Champions 05/02/2011

Timeline

Senior Implementation Manager

Cigna Healthcare
05.2011 - Current

Technical Coach

Cigna Healthcare
08.2007 - 05.2011

Billing Installation Analyst

Cigna Healthcare
06.2005 - 08.2007

Billing Analyst

Cigna
05.2001 - 06.2005

Office Manager

Eye Specialists Chattanooga
05.1991 - 06.2001

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Stephanie PlottImplementation Manager