STEPHANIE POLLACK
PARSIPPANY,NJ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
27
27
years of professional experience
Work History
Office Manager & Administrator
Allied Orthotics & Prosthetics
07.2021 - Current
- Allied op, orthotics & prosthetics -Primary contact for patients to coordinate their prosthetic and/or orthotic care -Obtain insurance authorizations and clinical documentation that may be required
- Working with over twenty different insurance companies including Medicare and Medicaid
- Obtaining verification and authorization with patient’s insurance companies
- Billing insurance claims
- Handle patient registration, medical records, hardship claims, collections of monies owed -Working with Azalea Medical -Liaison between doctor and patient with regards to any clinical documentation needed for their care
- Designing and implementing business plans and strategies with CPO, to promote attainment of goals -Weekly phone calls with Operations Manager to go over forecasting for the month and make sure everything is needed for each patient we have projected for the month -Responding to phone calls and e-mails in order to keep the business operations running smoothly.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Office Manager & Administrator
Boston Orthotics & Prosthetics
09.2019 - 07.2021
- Orthotics & prosthetics -Primary contact for patients and physicians to coordinate schedules and referrals -Manage insurance authorizations and clinical documentation required to obtain them -Track inventory of medical equipment and orders through Netsuite software -Handle patient registration, owed monies, and medical records via AthenaHealth electronic medical records -Support clinical staff in daily operations to promote LEAN workflow and provide top tier pediatric care
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
Co-owner, Office Manager & Staff Supervisor
FREEDOMTEC SERVICES, INC.
11.2006 - 04.2017
- Owner and manager of a computer & technology services company -Oversaw all office operations including daily functions, new staff hires, and human resources -Managed Quickbooks database, accounts payable & receivable -Collaborated with various vendors in ordering merchandise and partaking in mutual sales events -Created marketing plans in conjunction with vendors for new client/business acquisition
- Complied with mandated organizational and regulatory mandates to maintain patient safety and privacy.
- Prepared and organized clinical notes and documentation to provide detailed resources.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Networking Sales Specialist
ANIXTER, INC.
09.1996 - 06.2001
- Anixter, inc
- Inside Sales Lead of networking hardware & software equipment
- Performed monthly site visits for clients (Empire Blue Cross Blue Shield, Chase Manhattan Bank, & Bayer corporation) to assess technical needs of products to maximize efficiency in reaching sales quotas -Ordered products and generated monthly business plans personalized to each client’s needs
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Education
Bachelor of Science - Marketing & Management Focus
Kean University
Union, NJ Skills
- Other Skills
- Proficient in
- Microsoft Office suite including Microsoft Teams
- Multitasking in busy and fast paced environment
- Excellent communication in direct client interaction and intra-office teamwork
- Train Employees
- Managing Operations and Efficiency
- Administrative Oversight
- Microsoft Office
- Health and Safety Regulations
- Order Supplies
Timeline
Office Manager & Administrator
Allied Orthotics & Prosthetics
07.2021 - Current
Office Manager & Administrator
Boston Orthotics & Prosthetics
09.2019 - 07.2021
Co-owner, Office Manager & Staff Supervisor
FREEDOMTEC SERVICES, INC.
11.2006 - 04.2017
Networking Sales Specialist
ANIXTER, INC.
09.1996 - 06.2001
Bachelor of Science - Marketing & Management Focus
Kean University
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