Stephanie Pond
Camp Hill,PA
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements.
Overview
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Dairy Coordinator
Wegmans
Mechanicsburg, PA
11.2011 - Current
- Managed inventory levels to maintain stock availability and minimize shortages.
- Coordinated team schedules to optimize workflow and ensure coverage.
- Facilitated communication between departments for seamless operations and support.
- Maintained organized records of inventory and supply usage.
- Assisted in planning promotional events to enhance customer engagement.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Customer Service Grocery
Wegmans
Clarion, PA
03.2020 - 11.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Rotated stock regularly to maintain product quality
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer Service Prepared Foods
Wegmans
Clarion, PA
02.2014 - 03.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Wegmans Supermarket
Mechanicsburg, Pennsylvania
11.2011 - 02.2014
- Handled customer complaints with empathy and professionalism.
- Assisted customers with product inquiries and recommendations.
- Assisted customers with menu selections and special requests.
- Processed transactions accurately at the cash register.
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the café environment.
- Collaborated with team members to ensure efficient service delivery.
- Restocked shelves promptly to enhance product availability.
Education
Bachelor of Science - Biology
Clarion University of Pennsylvania
Clarion, PA 08.1993 - 05.1998
Skills
- Customer support
- Inventory management
- Process optimization
- Team coordination
- Cross-department communication
- Task delegation
- Effective communication
- Time management
- Attention to detail
- Adaptability
Timeline
Customer Service Grocery
Wegmans
03.2020 - 11.2020
Customer Service Prepared Foods
Wegmans
02.2014 - 03.2020
Dairy Coordinator
Wegmans
11.2011 - Current
Customer Service Representative
Wegmans Supermarket
11.2011 - 02.2014
Bachelor of Science - Biology
Clarion University of Pennsylvania
08.1993 - 05.1998