Stephanie Poole
Darlington,SC
Summary
Polite and professional employee successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
Work History
Receptionist
Fitness Worldwide Gyms
10.2022 - Current
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Resolve customer problems and complaints.
- Handle cash transactions and maintain sales and payment records accurately.
- Streamline front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Correspond with clients through email, telephone, or postal mail.
- Enhance customer satisfaction by promptly addressing inquiries and providing accurate information.
Sales Associate
Spencer's Gifts
08.2021 - Current
- Engage with guests to establish lasting relationships.
- Help guests locate products and answer questions regarding sizing, accessories, and proper care for merchandise.
- Solve guest challenges by offering relevant products.
- Provide positive first impressions to ensure guest satisfaction.
COVID-19 Cleaner
SBM Management
03.2021 - 06.2021
- Performed daily facility checklists for cleaning traffic areas, wiping down glass entries, and wiping down all door handles.
- Followed safety standards when handling, mixing and storing hazardous chemicals.
- Kept break areas and cubicles disinfected to ensure safety of all employees and guests.
Daycare Worker
Woofers
07.2020 - 12.2020
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Walked, fed, and medicated dogs to manage pet safety and wellness.
- Contributed to returning clients by consistently providing outstanding customer service to both clients and pets.
Server
Stefano's Italian of Florence
12.2019 - 04.2020
- Served guests at top-quality and meet all needs in timely manner to ensure guest happiness and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Helped customers place orders by explaining menu in detail and suggesting appropriate options for food allergy concerns.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Mayo High School For Math Science & Technology
Darlington, SC06.2019
Dual Enrollment - Teacher Cadet/CATE
Francis Marion University
Florence, SC06.2018
Dual Enrollment - Psychology
University of South Carolina
06.2017
Skills
- Customer service
- Time-management
- Effective communication
- Critical thinking
- Willingness to learn
- Problem-solving
- Coordinated
- Sales
Timeline
Receptionist
Fitness Worldwide Gyms
10.2022 - Current
Sales Associate
Spencer's Gifts
08.2021 - Current
COVID-19 Cleaner
SBM Management
03.2021 - 06.2021
Daycare Worker
Woofers
07.2020 - 12.2020
Server
Stefano's Italian of Florence
12.2019 - 04.2020
Dual Enrollment - Teacher Cadet/CATE
Francis Marion University
Dual Enrollment - Psychology
University of South Carolina
High School Diploma -
Mayo High School For Math Science & Technology
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