Stephanie Poole Washington
North Charleston,SC
Summary
Dynamic Physician Office Specialist with a proven track record at Charleston Oncology, enhancing patient satisfaction and retention through effective communication and problem-solving. Skilled in front office operations and HIPAA compliance, I streamlined processes and optimized resource allocation, fostering a collaborative team environment while managing multiple physician schedules efficiently.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Physician Office Specialist
Charleston Oncology @ Roper St. Francis
05.2003 - 01.2025
- Bolstered staff morale and motivation through active participation in team-building activities, fostering a sense of camaraderie within the practice.
- Improved patient satisfaction through efficient handling of insurance claims and billing inquiries.
- Reduced patient wait times by implementing a robust front desk triage system for walk-in patients and emergencies.
- Optimized resource allocation during peak hours through proactive identification of staffing needs.
- Streamlined office supply inventory management process for cost savings and reduced waste.
- Increased practice efficiency with effective coordination of physician schedules, managing multiple calendars to minimize conflicts.
- Increased patient retention rates by addressing their concerns promptly and implementing effective solutions for long-term satisfaction.
- Managed incoming calls professionally, addressing patient inquiries promptly while ensuring maximum confidentiality of sensitive information.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for 12 Oncologists medical facility, scheduling appointments, and handling patient inquiries.12
Education
No Degree - Sterile Processing Technical
Revived Medical Training Academy
Florence, SC05-2025
Some College (No Degree) - Biology
Trident Technical College
Charleston, SC01-2000
High School Diploma -
Burke High School
Charleston, SC06-1989
Skills
- Front office operations
- Medical reception
- HIPAA compliance
- Clinical documentation
- Office administration
- Health information management
- Multitasking and organization
- Computer skills
- Team leadership
- Patient charting
- Phone and email etiquette
- OSHA compliance
Certification
Epic Ambulatory for Clinical Users 2022
Notary Public 2022
TWIC 2023
SC Concealed Weapons Permit 2023
Timeline
Physician Office Specialist
Charleston Oncology @ Roper St. Francis
05.2003 - 01.2025
No Degree - Sterile Processing Technical
Revived Medical Training Academy
Some College (No Degree) - Biology
Trident Technical College
High School Diploma -
Burke High School
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