Summary
Overview
Work History
Education
Skills
Timeline
Generic
Stephanie  Porter

Stephanie Porter

Gautier,MS

Summary

Proficient assistant, housekeeping, manager, trained in hotel operations, cleaning procedures and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while to achieve the company growth.

Attentive Assistant Housekeeping Manager that brings proven leadership abilities combined with strong knowledge of maintenance, repair and supply chain duties. Oversees installations and space planning to foster organized and efficient facility operations. Meticulous professional promotes workplace safety and proactively enforces all OSHA requirements.

Overview

7
7
years of professional experience

Work History

Assistant Manager of Housekeeping

Hard Rock Hotel
Biloxi, MS
12.2015 - Current
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
  • Controlled full-cycle household cleaning services, including business development and client relations.
  • Utilized chemicals and cleaning equipment with [Number] discrepancies or hazards.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Practiced safe work habits and wore protective safety equipment.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.

Housekeeping Floor Supervisor

Hard Rock Hotel
Biloxi, MS
12.2015 - Current
  • Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
  • Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
  • Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
  • Replenished drinking glasses, linens and bathroom items to keep rooms properly stocked.

Housekeeping Room Inspector

Hard Rock Hotel
Biloxi, MS
12.2015 - Current
  • Maintained business cleanliness protocols by inspecting guest rooms.
  • Entered room inspection issues and discrepancies into property management system.
  • Assisted guests with requests by communicating with other team members.
  • Taught cleaning procedures to housekeeping staff.
  • Checked quality of guest room restocking by reviewing toiletries, amenities and furnishings.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Practiced safe work habits and wore protective safety equipment.
  • Verified each completed room against standard plans to maintain consistency.

Education

High School Diploma -

Northeast High School
Laurel, MS
03.1991

Skills

  • Conflict Resolution
  • Team Building
  • Relationship Building
  • Multitasking and Prioritizing
  • Work Planning and Organization
  • Time Management
  • Guest Service and Support
  • Health Standards Compliance
  • Inventory Control
  • Rug and Carpet Cleaning
  • Verbal and Written Communication
  • Service Oriented
  • Polishing and Dusting
  • Supply Replenishment
  • Detail-Oriented
  • Room and Public Space Cleaning
  • Storage Area Management
  • Team Support and Collaboration
  • Cart Stocking and Organization
  • COVID-19 Safety Procedures
  • Floor Cleaning, Polishing and Waxing
  • Safe Chemical Handling
  • Linen Cleaning and Storage
  • Quality Control
  • Damage and Theft Reporting
  • Meeting Room Preparation
  • Guest Request Response
  • Mattress Cleaning and Turning
  • Stain Removal
  • Staff Training
  • Data Entry
  • Deep Cleaning Protocols
  • OSHA Compliance
  • Equipment Disinfection
  • Window Blind Dusting

Timeline

Assistant Manager of Housekeeping

Hard Rock Hotel
12.2015 - Current

Housekeeping Floor Supervisor

Hard Rock Hotel
12.2015 - Current

Housekeeping Room Inspector

Hard Rock Hotel
12.2015 - Current

High School Diploma -

Northeast High School
Stephanie Porter