Clinician to Clinician communication regarding patient signs and symptoms, needs, urgency.
Patient triage for appropriate level of care
Scheduling of patients
Communicating time delays with pt and possible rescheduling or other care recommendations.
Communication with Dispatch Team Members and discussion of appropriate program for patients.
Documentation using Microsoft Office, Excel, Athena, Genesis, Dashboard.
Various other duties.
Remote Triage Nurse With Amazon
Protouchstaffing
Texas
11.2021 - 06.2022
Counseled patients via telephone, video, and chat according to established guidelines and protocols, advising on provider-established plans of care.
Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
Obtained case history and gathered triage information to determine appropriate avenue for care.
Refer pt for immediate Televisit with provider if appropriate.
Remote Triage Nurse
PRN Triage
Lawsonville, NC
10.2020 - 11.2021
Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
Obtained case history and gathered triage information to determine appropriate avenue for care.
School Nurse
Fountain Fort Carson School District
Colorado Springs
07.2017 - 11.2021
Assist with health care needs for students Kindergarten-5th grade
Develop Health care plans for students
Delegate healthcare tasks (medications, emergency procedures) to other staff members
Manage any emergency needs for students and staff
Educate parents and staff regarding requirements and laws for schools regarding immunization, Colorado procedures for schools and specific health issues
Use of Electronic student records called Infinite Campus
Use of Word and Excel for certain reports
Developing educational materials/videos using Power point, Kaltura, and Zoom for classified staff
Various other duties.
School Nurse
Killeen Independent School District
Killeen, TX
10.2016 - 07.2017
Assist with health care needs for students Kindergarten-5th grade
Develop Health care plans for students
Delegate healthcare tasks (medications, emergency procedures) to other staff members
Manage any emergency needs for students and staff
Educate parents and staff regarding requirements and laws for schools regarding immunization, Texas procedures for schools and specific health issues
Use of Electronic student records called Infinite Campus
Various other duties.
Telehealth Nurse
McKesson/Axis Point Health
Westminster, CO
12.2014 - 07.2016
Remote triage for patients with acute and chronic illness
Use of algorithms to direct level of care such as ER, Urgent Care, Primary care doctor
Direct to resources for specific insurance companies.
Clinic Nurse
Franciscan Health
Tacoma, WA
09.2011 - 04.2014
Collaborating with physicians and other health care providers for continuity of patient care
Informing physician of abnormal lab results and instructing patient on medications, lab results, cardiac testing
Administration of resting stress test and echocardiogram
Interpretation of testing results and reporting abnormal stress test and echocardiogram to physicians
Use of Electronic medical records such as Epic
Use of word and excel for specific health information tracking
Various other duties.
Home Health Nurse
The Medical Team
Houma, LA
08.2010 - 04.2011
Computer documentation of admission and discharge qualifications
Assisting patients in getting the resources they need
IV medication administration
Wound care and assessment
Nurse on call every 6 weeks
Home visits to assess patients
Communicate with physicians and other disciplines as needed
Blood draws and IV starts
Various other duties.
Emergency Room Night Charge Nurse, RN
Thibodaux Regional Medical Center
Thibodaux, LA
07.2008 - 07.2010
Direct patient care
Triage patients and assign them appropriately
Collaborate with physicians and other staff members regarding patient condition
Staff assignments and communication
Write reports regarding number of patients and what type of patient care given as needed
Assist EMS with patient placement
Many other duties.
Registered Nurse
Advanced ICU Care
St. Louis, MO
01.2006 - 01.2008
Remote monitoring of ICU patients
Monitoring of best practice, labs, meds, routines and Vital Signs.
Stepdown/Adult Intensive Care Registered Nurse
SSM DePaul Hospital
Bridgeton, MO
01.1996 - 01.2006
Care of ICU patients, monitoring of emergency medications, ventilator care, monitoring of labs, vital signs
Various other duties.
Education
Master's in Nursing -
Capella University
Colorado Springs, CO
08.2021
Bachelor's in Nursing -
Kaplan University
10.2010
Associate in Nursing -
Lewis and Clark Community College
Godfrey, IL
05.1994
Certification
RN
BLS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Clinical Intake Nurse/Hospice Intake Nurse at Tufts Medicine Care at Home formerly Home Health VNAClinical Intake Nurse/Hospice Intake Nurse at Tufts Medicine Care at Home formerly Home Health VNA
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA
Clinical Nurse Specialist 2 — Chronic and Complex Supportive Care at Mount Druitt Community Health CentreClinical Nurse Specialist 2 — Chronic and Complex Supportive Care at Mount Druitt Community Health Centre
Clinical Complex Care Nurse Trainer at Specialists Complex Care Training LtdClinical Complex Care Nurse Trainer at Specialists Complex Care Training Ltd