Stephanie Portone
Royersford,PA
Summary
Business professional with comprehensive background in analyzing complex data to drive strategic initiatives. Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data modeling and process improvement.
Overview
11
11
years of professional experience
Work History
IT QA Analyst
MedRisk, LLC.
11.2021 - Current
- Developed and executed comprehensive test plans to ensure software quality and functionality.
- Analyzed test results, identifying defects and collaborating with development teams for resolution.
- Implemented automated testing frameworks to enhance testing efficiency and coverage.
- Conducted regression and performance testing to validate system stability post-deployment.
- Mentored junior QA team members, fostering a culture of continuous improvement and knowledge sharing.
- Evaluated new tools and technologies, recommending solutions that aligned with project goals and requirements.
- Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
- Supported timely project completion through efficient prioritization and execution of test tasks.
- Maintained robust documentation of test results, providing valuable insights for future development efforts.
- Enhanced product performance by conducting comprehensive regression testing on new updates.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Business Analyst
MedRisk, LLC.
07.2018 - 11.2021
- Analyzed business processes to identify inefficiencies and recommend operational improvements.
- Collaborated with cross-functional teams to define project requirements and deliver effective solutions.
- Led initiatives to streamline workflows, enhancing overall project efficiency and productivity.
- Facilitated stakeholder meetings to align objectives and ensure project alignment with business goals.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
- Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
- Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
- Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
- Collaborated with stakeholders to identify business needs and data sources.
Client Delivery Team Lead
Medrisk, LLC.
01.2017 - 07.2018
- Led billing team, optimizing workflows to enhance operational efficiency.
- Coordinated logistics and resource allocation for timely project completion.
- Mentored staff, fostering a culture of continuous improvement and accountability.
- Implemented process improvements, reducing delays and increasing customer satisfaction.
- Managed client relationships, ensuring alignment of delivery services with expectations.
- Reduced customer complaints by addressing concerns promptly and implementing corrective measures for improved service quality.
- Evaluated staff performance regularly using objective metrics and qualitative feedback, implementing performance improvement plans when necessary.
- Streamlined billing workflows, improving efficiency across operations.
- Implemented quality control measures to mitigate risks associated with incorrect invoicing information being released; safeguarding the company''s reputation against negative customer experiences caused by inaccurate billings statements.
- Collaborated with sales and customer service departments to resolve billing discrepancies, fostering strong interdepartmental relationships.
- Ensured compliance with federal, state, and industry regulations by staying informed of updates in policies or guidelines related to medical coding practices or other relevant financial matters.
- Established clear communication channels between the billing team and other departments within the company; improving collaboration efforts toward resolving issues quickly.
Revenue Analyst
Medrisk, LLC.
10.2016 - 01.2017
- Analyzed revenue data to identify trends and performance gaps.
- Mentored junior analysts, providing guidance on best practices and fostering a collaborative environment to ensure team success.
- Analyzed billing discrepancies to ensure accuracy in invoicing and revenue recognition.
- Monitored compliance with regulatory standards in billing practices across departments.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of the billing process.
- Analyzed payment information and applied changes correct customer accounts.
- Improved billing accuracy by conducting thorough audits and identifying discrepancies in invoice data.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored outstanding invoices and performed collections duties.
Bill Processor
MedRisk, LLC.
06.2014 - 10.2016
- Processed high-volume billing transactions with accuracy and attention to detail.
- Promoted to a senior level after demonstrating consistent productivity and a strong knowledge base of bill processing.
- Mentored junior processors on best practices for billing procedures.
- Processed and submitted medical claims to insurance companies, ensuring compliance with regulations.
- Oversaw implementation of new billing software, streamlining workflows and improving data management practices.
- Collaborated with healthcare providers to resolve claim denials, fostering strong professional relationships.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Liaised between patients, insurance companies, and billing office.
Education
Bachelor of Arts - Psychological And Social Sciences
The Pennsylvania State University
05.2014
Skills
- Test plan development
- Defect analysis
- Regression testing
- Cross-functional collaboration
- Agile methodologies
- User acceptance testing
- SQL querying
- Jira and confluence
- Agile methodology adoption
- Requirements gathering
- Data analysis
- Business process analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT QA Analyst
MedRisk, LLC.
11.2021 - Current
Business Analyst
MedRisk, LLC.
07.2018 - 11.2021
Client Delivery Team Lead
Medrisk, LLC.
01.2017 - 07.2018
Revenue Analyst
Medrisk, LLC.
10.2016 - 01.2017
Bill Processor
MedRisk, LLC.
06.2014 - 10.2016
Bachelor of Arts - Psychological And Social Sciences
The Pennsylvania State University