Stephanie Potter
House Springs
Summary
Dynamic customer service representative skilled in active listening and complaint resolution. Proven track record of enhancing customer loyalty and retention through effective communication and timely follow-up.
Dedicated customer service representative with proven skills in complaint handling and call management. Committed to enhancing customer satisfaction through effective issue resolution and active listening.
Results-driven customer service professional with a strong focus on critical thinking and conflict resolution. Experienced in managing high-volume calls while maintaining a professional demeanor, ensuring quality service delivery and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
CarShield
06.2025 - 01.2026
- Assisted customers in understanding policy details and coverage options.
- Assisted with claims inquiries and provided timely updates to customers.
- Assisted with canceling a policy and setting up new policy for the customers.
- Resolved customer issues by coordinating with internal departments effectively.
- Maintained accurate records of customer interactions in the system.
- Handled high-volume calls while ensuring quality service delivery.
Customer Service Representative
Goedeker's
12.2019 - 06.2020
- Assisted customers with inquiries and provided information on products and services.
- Maintained knowledge of company policies and procedures to provide accurate support.
- Adapted quickly to changing priorities in a fast-paced customer service environment.
- Documented customer feedback to inform product development and service improvements.
Program Ready Trainer
Convergys
09.2014 - 02.2016
- Developed training materials to enhance program readiness and participant engagement.
- Delivered interactive workshops, improving knowledge retention among trainees.
- Collaborated with cross-functional teams to align training objectives with organizational goals.
- Evaluated trainee performance and provided constructive feedback for continuous improvement.
Customer Service Representative
Convergys
03.2005 - 02.2016
- Engaged in ongoing training sessions to develop skills in conflict resolution and communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Northwest
House Springs, MOSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Payment processing
- Professional telephone demeanor
- Call center operations
- Follow-up skills
- Call management
Timeline
Customer Service Representative
CarShield
06.2025 - 01.2026
Customer Service Representative
Goedeker's
12.2019 - 06.2020
Program Ready Trainer
Convergys
09.2014 - 02.2016
Customer Service Representative
Convergys
03.2005 - 02.2016
High School Diploma -
Northwest