Stephanie Potthoff
Winter Springs,FL
Summary
Results-driven professional seeking position as Office Licensed Practical Nurse. Focused on performance and exceptional patient care while adapting to each patient's unique needs. Collaborates professionally with individuals from broad array of backgrounds and cultures. Commended for achieving high levels of patient satisfaction within direct and indirect patient care.
Overview
16
16
years of professional experience
Work History
Customer Care Nurse
The Hartford Insurance Group
Lake Mary, FL
10.2018 - Current
- Obtained patient history, complaints and current symptoms.
- Communicated with Case Managers and Ability Analyst regarding disability claim intake and provided front line clinical recommendations for duration of claim after initial intake.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Provided customer service and empathy to individuals recovering from acute incidents and dealing with chronic conditions.
- Participated in Root Cause Problem solving groups to discuss policies, propose revisions and implement changes.
- Met company goals for service level, handle time, and productivity.
LPN II
Winnie Palmer Hospital For Women And Babies
Orlando, Florida
08.2017 - 10.2018
- Facilitated individualized discharge education for Mother/Baby unit as well as providing instruction within a group class daily.
- Assisted with appointments, transfers, and discharges.
- Obtained biological specimens from adult and pediatric patients for ordered tests and prepared for laboratory transport.
- Administered medications and vaccinations as directed.
- Obtained patient vital signs.
- Collaborated with Registered Nurses, Pediatricians, and OB/GYN team regarding discharge planning.
Anesthesia LPN
Orlando Health
Orlando, FL
01.2015 - 08.2017
- Worked under the direction of the anesthesiologist/CRNA during emergency and trauma cases; assisting with preparation of the operating room, patient positioning, line placement, and setup of all monitoring devices.
- Performed point of care testing and documentation as well as routine specimen collection.
- Assisted anesthesia staff with equipment as requested prior to and during cases and troubleshooting
as needed. - Assists with process improvements to ensure patient safety and workplace efficiency.
Laboratory Assistant II & III
Orlando Health
Orlando, FL
12.2006 - 01.2015
- Performed phlebotomy and IV placement.
- Completed patient registration as needed for outpatients.
- Obtained and prepared samples for testing following standard protocols.
- Processed patient specimens according to priority to provide prompt results for inpatient units and outpatient facilities.
- Contacted physicians and nursing staff regarding test results and clarification of orders as well as triaging calls from patients.
Education
Practical Nursing -
Orlando Technical College
Orlando, FL08.2014
High School Diploma -
Cypress Creek High School
Orlando, FL05.2004
Skills
- Compassionate and Caring
- Medication Administration
- Monitoring Vital Signs
- Time Management
- Critical Thinking
- Blood Draw and Sample Collection
- Clear Patient Communication with Accurate Documentation
- 30 Hour IV Therapy Certification
- BLS with CPR & AED (American Heart Association)
Timeline
Customer Care Nurse
The Hartford Insurance Group
10.2018 - Current
LPN II
Winnie Palmer Hospital For Women And Babies
08.2017 - 10.2018
Anesthesia LPN
Orlando Health
01.2015 - 08.2017
Laboratory Assistant II & III
Orlando Health
12.2006 - 01.2015
Practical Nursing -
Orlando Technical College
High School Diploma -
Cypress Creek High School
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