STEPHANIE POWELL
Crescent Springs,KY
Summary
Versatile and results-driven professional with a proven track record at Speedway/7 Eleven, enhancing customer satisfaction through expert customer service and problem resolution. Skilled in POS system operation and team collaboration, I significantly contributed to positive feedback by addressing and resolving customer complaints efficiently. My approach consistently improves customer experience and operational efficiency.
Overview
18
18
years of professional experience
Work History
Customer Service Associate
Speedway/7 Eleven
04.2023 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Deli Clerk
Chiefs Supermarket
03.2022 - 11.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Warehouse Worker
Salvation Army ARC
09.2005 - 02.2007
- Loaded, unloaded, and moved material to and from storage, trucks, and production areas.
- Answered and transferred incoming calls on a multiline phone system.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Scheduled customer donations to be collected.
Education
GED -
Ludlow High School
Ludlow, KY05-1989
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- POS system operation
- Refunds and exchanges
- Sales closing
- Multi-line phone systems
- Safety regulations
- Appointment scheduling
- Inbound and outbound calling
Timeline
Customer Service Associate
Speedway/7 Eleven
04.2023 - 02.2024
Deli Clerk
Chiefs Supermarket
03.2022 - 11.2023
Warehouse Worker
Salvation Army ARC
09.2005 - 02.2007
GED -
Ludlow High School
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