Stephanie Powers

Guest Service & Beverage Preparation:

• Serve alcoholic and non-alcoholic beverages to wedding guests, ensuring friendly, professional, and efficient service.
• Prepare and serve signature cocktails, beer, wine, and mixed drinks based on guest preferences and requests.
• Provide drink suggestions to guests based on their tastes, enhancing their experience.

Bar Operations & Compliance:

• Maintain a clean and organized bar area, ensuring all supplies are stocked and ready for use.
• Stock ice bins and coolers as needed during shifts.
• Ensure compliance with local alcohol regulations, including ID checks for age verification.
• Follow safety protocols when handling tools and chemicals.

Customer Interaction & Sales:

• Monitor guests' alcohol consumption levels to prevent over-intoxication and underage drinking.
• Engage in friendly conversation with customers to create a positive bar experience.
• Suggest additional drink purchases at appropriate times to boost sales.

Event Coordination & Support:

• Communicate with event coordinators to ensure seamless service and accommodate last-minute changes.
• Work closely with other event staff to ensure smooth service and guest satisfaction.
• Handle cash and credit card transactions, ensuring accuracy.

Bar Setup & Cleanup:

• Set up and break down the bar area, including cleaning glasses, wiping down surfaces, and removing trash.
• Arrange bottles and glasses behind the bar to create attractive displays.
• Neatly slice and pit fruit for drink garnishes.

Quotation Development & Technical Support:

• Assist in developing and coordinating quotations for customer projects, ensuring technical compatibility by collaborating with engineering teams.
• Analyze customer drawings and specifications to select appropriate products and materials for accurate quotes.
• Field customer inquiries and provide technical support to resolve issues and ensure satisfaction.

Order Processing & Vendor Relations:

• Review and process customer purchase orders for accuracy and timely completion.
• Maintain vendor relationships to ensure prompt responses and quality service, including negotiating pricing and delivery schedules.
• Monitor inventory, reorder products as necessary, and coordinate with vendors.

Logistics & Invoicing:

• Assist with invoicing, packaging, shipping, receiving, and logistics (e.g., FedEx/UPS).
• Ensure compliance with AS/ISO standards and applicable accounting procedures.

Customer Service & Support:

• Manage incoming calls, resolve customer issues, and respond to inquiries via phone, email, or chat applications.
• Collaborate across departments to address complex customer issues and ensure a positive experience.
• Train new staff on customer service best practices and process improvements.
• Adjust bills and issue refunds to resolve service or billing complaints, increasing customer satisfaction.

Administrative & General Support:

• Support the General Manager with accounting tasks and provide assistance during their absence.
• Organize, maintain, and update client records in the database.
• Effectively manage time to meet deadlines and complete tasks on schedule.

Customer & Order Management:

• Collaborated with the customer production planning team to ensure precise order execution using SAP, Microsoft Word, Outlook, Excel, and phone communication.
• Processed work orders from customer PO BOMs and prepared component kits for assembly.

Inventory & Shipment Oversight:

• Managed $3M inventory, ensuring efficient flow and accurate stock levels.
• Maintained accurate inventory records for all received items and verified shipment accuracy against purchase orders and invoices.
• Investigated discrepancies between inventory records and physical stock.

Warehouse Operations:

• Organized warehouse shelves, racks, and bins for proper material storage.
• Oversaw receiving, storing, and shipping operations to ensure smooth workflow.
• Collaborated with team members to meet daily production goals and maintain efficiency.