Stephanie Pozos
Santa Rosa,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Case Manager
California Human Development
06.2024 - Current
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Legal Processor
Sonoma County Superior Court
01.2022 - 08.2023
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
Immigration Consultant/Internship Student
California Human Development
02.2021 - 06.2021
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Advised clients on visa eligibility with thorough assessments of their unique situations.
- Maintained up-to-date knowledge of immigration laws and policies to provide accurate advice to clients.
- Streamlined application processes for clients, resulting in quicker case resolutions.
Criminal Paralegal, Student
Law Office Of Walter Rubenstein
08.2020 - 01.2021
- Boosted overall office productivity through proficient use of legal software programs like Westlaw and LexisNexis.
- Managed discovery process efficiently, resulting in timely exchange of relevant information between parties involved in the case.
- Drafted legal documents with accuracy and efficiency, contributing to a high success rate in court hearings.
- Ensured compliance with court rules and procedures by reviewing filings prior to submission.
Care Navigator
Marin Community Clinic
09.2017 - 07.2020
Education
Master of Arts - Legal Studies
Empire College School of Law Santa Rosa
Santa Rosa, CA06.2024
Skills
- Case Management
- Client Advocacy
- Documentation proficiency
- Problem-Solving
Timeline
Case Manager
California Human Development
06.2024 - Current
Legal Processor
Sonoma County Superior Court
01.2022 - 08.2023
Immigration Consultant/Internship Student
California Human Development
02.2021 - 06.2021
Criminal Paralegal, Student
Law Office Of Walter Rubenstein
08.2020 - 01.2021
Care Navigator
Marin Community Clinic
09.2017 - 07.2020
Master of Arts - Legal Studies
Empire College School of Law Santa Rosa
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