Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Stephanie Pradd

Glenwood,IL

Summary

Dedicated customer service professional with 10+ years of experience in client support, problem-solving, and HR assistance. Skilled at delivering empathetic, trust-based service and collaborating with teams to ensure efficiency and client satisfaction. Known for integrity, adaptability, and strong communication, with a proven ability to handle complex requests and improve processes. Seeking to contribute these strengths as an Insurance Customer Service Representative at Segal Group, supporting its mission to provide trusted advice that improves lives.

Overview

17
17
years of professional experience

Work History

Tier 1 Associate

Amazon
01.2016 - Current
  • Delivered customer-focused support in a high-volume environment, ensuring accuracy and timeliness.
  • Assisted HR with employee onboarding, communications, and event planning, demonstrating discretion and integrity.
  • Organized and implemented special events and roundtables, promoting a culture of collaboration and engagement.
  • Conducted daily inventory and reporting for the employee store, maintaining compliance and accuracy.
  • Operated as a line loader, ensuring packages were processed efficiently across multiple departments.
  • Recognized for problem-solving skills and teamwork, contributing to improved operations.

Guest Services Associate

Target
01.2009 - 01.2016
  • Provided empathetic, solutions-focused customer support, resolving returns and inquiries with professionalism.
  • Balanced registers and managed cash flow to support operational efficiency.
  • Answered high-volume calls, delivering clear communication and accurate information.
  • Built strong client relationships by ensuring timely and respectful service.

Education

Medical Assistant Diploma -

Everest College
Chicago, IL
01.2010

High School Diploma - undefined

Thornridge High School
Dolton, IL
01.2004

Skills

  • Technical Skills
  • Policy support & documentation
  • Claims inquiry resolution
  • CRM & data entry accuracy
  • Regulatory & compliance awareness
  • Inventory management
  • Soft Skills
  • Empathy & active listening
  • Problem-solving & conflict resolution
  • Integrity & objective guidance
  • Collaboration & teamwork
  • Planning & event coordination
  • Adaptability & continuous learning

Timeline

Tier 1 Associate

Amazon
01.2016 - Current

Guest Services Associate

Target
01.2009 - 01.2016

High School Diploma - undefined

Thornridge High School

Medical Assistant Diploma -

Everest College

Similar Profiles

CREATE PROFILE