Stephanie Pranger
Clifton,IL
Summary
Operations professional with solid background in customer service and enhancing operational efficiency. I will bring past skill sets to play in this new environment and welcome the chance to speak with customers face to face again. The chance to talk about books, coffee and wine could not suit me, and excite me more. I enjoy team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
25
25
years of professional experience
Work History
Operations Specialist
Cigna
04.2015 - 02.2026
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Coordinated cross-functional teams to ensure seamless project execution and adherence to timelines.
- Analyzed data trends to identify areas for process improvement and optimize resource allocation.
- Developed training materials to support onboarding of new team members and improve overall team performance.
Customer Service Manager
Cigna
02.2010 - 03.2015
- Led customer service team to enhance client satisfaction and retention.
- Implemented training programs to improve staff performance and service quality.
- Analyzed customer feedback to identify areas for service improvement.
- Developed and maintained customer service policies and procedures.
New Hire Training Lead
Cigna
05.2004 - 02.2010
- Developed training materials to enhance new hire onboarding experience.
- Facilitated interactive training sessions to improve knowledge retention and engagement.
- Collaborated with cross-functional teams to align training programs with organizational goals.
- Assessed training effectiveness through participant feedback and performance evaluations.
Customer Service Representative
Cigna
08.2001 - 04.2004
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries regarding health insurance policies and claims processing.
- Utilized CRM software to document interactions and track customer issues efficiently.
- Resolved customer complaints by identifying root causes and implementing appropriate solutions.
Education
High School Diploma -
Donovan High School
Donovan, IL08.2000
Skills
I am coming off of a long term career spanning 25 years, where I have learned a number of different customer service, computer and intrapersonal skills I have managed a team over over 30 agents and works on international teams to find efficient solutions to serve customers I am looking for a change of pace, to stop and smell the coffee, as it were Your posting really spoke to me combining so many things I love in one location I have many favorite authors, and find it very difficult to name my favorite “anything” but I would say Stephen King, Truman Capote, David Sedaris and Donna Tarte are a great start
Timeline
Operations Specialist
Cigna
04.2015 - 02.2026
Customer Service Manager
Cigna
02.2010 - 03.2015
New Hire Training Lead
Cigna
05.2004 - 02.2010
Customer Service Representative
Cigna
08.2001 - 04.2004
High School Diploma -
Donovan High School