Stephanie Preston

• Offered client routine meetings, chat and email responses and phone calls to provide health recommendations and guidance.
• Oversaw efficiency-driven practice centered around evidence-based natural supports.
• Recommended natural medicines such as food or botanical extracts, herbs and amino acids.
• Treated acute and chronic illnesses with supplements, herbs, nutrition and lifestyle adjustments.
• Developed nutritional plans and recipes individualized for each client's health needs.
• Read functional medicine labs and routine blood work to assess client health conditions and progress.
• Consulted with other health professionals to provide optimal client care, referring clients to traditional health care professionals as necessary.
• Regular team meetings to address labs, health circumstances or emotional blocks to better support and assist clients progress.
• Attended practitioner team meetings to learn about labs and better practices and to assist other practitioners with professional and clinical advice and supports.
• Assisted other practitioners with support and guidance on client cases, and client load management.
• Training and onboarding practitioners to the practice and provided assistance and support to documentation and reading labs.
• Worked with management to put in place new and updated SOPs and best practices.
• Highest client volume practitioner in practice
• Routinely trained and provided guidance and feedback to other practitioners on client retention and program enrollment.
• Edited and improved practitioner scripts for client interactions.
• Focus on pediatrics, women's health and hormones and prenatal/fertility.

Professional client naturopathic services locally, nationally and internationally including:
• Traditional Chinese Medicine
• Homeopathy
• Mind‑body support
• Digestive disorders ie. SIBO, candida, IBS
• Fertility support
• Prenatal care and support
• Postpartum care
• Nutritional counseling
• Supplement counseling and recommendations
• Herbal counseling and recommendations
• Nutrition education
• Metabolism education
• Genetic/epigenetic education
• Diet planning

• Scheduling and rescheduling patients both on phone and through online scheduler
• Calling to confirm appointments
• Calling for payment and sending electronic bills
• Community outreach, to include:
  • Advertising and social media
  • Guest blogging on other sites
• Content creation, website design and management
• SEO management

• Work in customer experience in a women owned company supporting women's hormonal imbalances across multiple platforms: Answering nutrient questions, Answering herbal questions, Answering supplement questions, Making health recommendations, Managing Facebook group, Instagram comments and messages, Managing Amazon Seller Central product questions, Revising and creating health and medical FAQs, supplement educational copy, safety information, Reviewing new supplement formulations and creating content benefits, Maintaining FDA compliant content claims for sales pages and educational materials, Creating social media educational content, Women's hormones education copy, Live Q&A videos answering health questions for 500+ women
• Read research publications and extracted information in customer and physician friendly write-ups for both other customer service representatives and customers
• Devised written articles and supplement information for both Hormonesbalance.com and wellena.com based on research publications
• Followed FDA regulations for written supplement information and customer supplement support
• Edited and created all website and supplement insert education for physicians and customers with directions on usage, ingredients, health concern supports, contraindications and hormone imbalance symptoms and signs

• Patient treatment and naturopathic services(non-insurance based) in the New Haven community, including: Traditional Chinese Medicine diagnosis and herbal formula recommendation, Homeopathy Intake/Recommendations, Mind-body counseling, Fertility support, Women's hormone testing, education and hormonal imbalance treatment, Prenatal care and support, Postpartum care, Nutritional counseling, Supplement counseling and recommendations, Herbal counseling and recommendations, Nutrition education, Metabolism education, Genetic/epigenetic education, Diet planning, Traditional and specialty lab ordering and review, DUTCH test review, Guided meditation/breathing exercises, Exercise and stretching planning

• In person and telemedicine(insurance based): Patient treatment and naturopathic services in the New Haven community, including: Acupuncture, acupressure, and moxa, Physical exams, Trigger point therapy, Homeopathy, HPV treatment and counseling on escharotic treatments, Mind-body counseling, Tui na chinese medical massage, Prenatal and postpartum care, Nutritional counseling, supplement and herbal counseling, Guided meditation, Exercise and stretching planning, Working with insurance, Scheduling and rescheduling patients both on phone and through online scheduler, Calling to confirm appointments, Calling for payment and sending electronic bills, Helping to answer phones for new patients, existing patients and answering questions and resolving problems for patients, Community outreach, to include: Advertising and social media for clinic, Published articles in Natural Awakenings, Speaking at local health fairs, Participate in community art showings, Regular meetings with other clinic doctors to round on patient cases and develop and implement new testing and treatments

• Provide naturopathic care in the Watertown community, specializing in women's health, pediatrics, gut health and pain management, providing: Infant and children routine check-ups and exams, Fertility and hormone consulting, Prenatal/postpartum support, Homeopathy, Phlebotomy, Centrifuging blood samples, Collection and handling of human urine and saliva samples, Lab work analysis, Physical manipulation, Acupuncture, Colonic Hydrotherapy, Physical exams, Trigger point therapy, Pain Management, Lyme disease and co-infections treatments, HPV treatment and counseling on escharotic treatments, Handling of biohazardous material, Worked with insurance, Scheduling and rescheduling patients both on phone and through online scheduler, Calling to confirm appointments, Calling for payment and sending electronic bills, Helping patients fill out forms and get proper paperwork as they leave, Created and designed office handouts/brochures describing services, Promote clinic by: Managed social media platforms for the business and posted relevant and original content, Publishing articles in Natural Nutmeg and Natural Awakenings magazines

• Performed colonic hydrotherapy on patients, Reviewed stool analysis test results, Reviewed food sensitivity test results, Nutrition counseling, Diet management, Lifestyle counseling, Monitored patient progress and reported to overseeing doctor, Phlebotomy, kept patient records, ICD-10 coding, CPT coding, phone consults for labs or questions, maintaining colonic equipment, supplement consults, physical exams, vital exams, Educating and motivating clients/patients on diet, lifestyle and physiological processes, Adaptability to work in different roles in clinic including lab and clinical settings, Able to work with highly technical equipment and learn proper use quickly and efficiently, Ability to learn new techniques or information and apply to patient cases