Stephanie Price
Customer Solutions Specialist
Decatur,GA
Summary
Enthusiastic and diligent employee with a desire to always improve. High energy and outgoing with a dedication to positive guest relations. Adept at maintaining cordial and professional relationships with colleagues, customers and supervisors alike. Able to function very well independently or as part of a team. Driven associate successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Customer Solutions Specialist/ Sales Accountant
Lufthansa Cargo
01.2017 - Current
- Communicated clearly and professionally with internal colleagues and external customers and served on behalf of Lufthansa Cargo in relations to billing disputes or irregularities
- Monitored and researched invalid spot quotes for North America and Canada and proactively worked to resolve discrepancies as they occurred, daily
- Performed root analyses of spot quote and contract invalidations to determine the cause and responsible party
- Worked closely with Sales and Lufthansa Global Business Services Billing Center to confirm proper billing of contract, promo, or spot rates on unpaid invoices aged less than 90 days
- Responded and/or resolved unsettled invoices greater than 90 days via Rejected Rebill Reports
- Made decisions on behalf of LH Cargo as to if billing corrections are necessary, and submitted net-net correction e-forms when applicable
- Responsible for the continuation of training after initial onboarding.
- Communicated professionally with colleagues, freelancers and clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change
- Sought ways to improve processes and services provided
Administrative Assistant
Southern Auto Solutions
02.2015 - 12.2017
- Filed all paperwork and bills pertinent to running business
- Oversaw and logged all incoming and outgoing transactions and purchases
- Adeptly handled and processed all tag and title paperwork for clients and dealers alike, ranging from 5 to 50 per week.
- Managed all problems that arose with calm professionalism
- Accurately dealt with all customer service needs and smoothed any problems in mutually beneficial ways
- Executed record filing system to improve document organization and management
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Monitored office calendars to plan meetings, activities and travel to maximize productivity
Sales Lead/ Manager
The Loft
01.2015 - 11.2017
- Responsible for opening and closing store to standards
- Managed team of up to 10 associates
- Coached and trained associates on standards and procedures of the company
- Handled any issues regarding client services
- Merchandised store and made sure all floor sets and changes were completed prior to set end date.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Effectively presented information to customers and responded to questions.
- Attended weekly meetings to discuss and optimize strategies.
- Contacted qualifying leads and hesitant prospects to answer questions and provide further information prior to purchase.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
- Built strong client relationships and provided high value-adding services, resulting in increased company market share
Licensed Life Insurance Agent
American Income Life
05.2015 - 07.2015
- Assumed the role of field underwriter to ensure application accuracy and truth
- Advised members, as well as would be members, on the best policy or policies to fit their individual needs.
Sales Associate/ Specialist
Dillard’s Department Store
06.2014 - 05.2015
- Achieved set department and personal goals while providing outstanding customer service
- Pushed products while identifying with individual customer requirements and preferences
- Fostered and maintained excellent customer relations
- Ensured customer satisfaction at every stage of sale
- Merchandised according to company standards and requirements, as well as personal style and flair
- Consistently adhered to quality expectations and standards.
- Helped customers locate products and checked store system for merchandise at other sites
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
Sales Associate
Yankee Candle Company
10.2012 - 06.2014
- Maintained clean displays and store appearances
- Greeted customers at the door and determined their individual needs or wants
- Recommended new products and upcoming events to customers
- Responded to all customer queries with accuracy and courtesy
- Merchandised according to company plans and standards
- Managed and accurately input data regarding inventory, such as shipping and receiving merchandise.
Assistant Project Manager
Federal Building Services
06.2011 - 10.2012
- Accurately handled payroll and scheduling of 2 to 6 colleagues
- Managed data and paperwork, including, but not limited to, billing receipts, gas reimbursement, company safety forms, etc
- Accomplished all on site cleaning and maintenance, such as cleaning indoor/ outdoor offices and facilities, light landscaping and grounds keeping, etc
- Tracking and staying within building and project budget.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Reported on status for each project to appropriate stakeholders
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
- Planned, monitored and analyzed project costs to meet financial goals
Education
High School Diploma -
Lake Wales High School
Lake Wales, FL 08.2009 - 06.2010
Skills
Wide sales and customer service experienceStrong abilities in effective listeningProficient filing and organizational abilitiesMasterful ability to problem-solve and engineer stream-lined solutionsPossess strong decision-making skillsCompetent and reliant ability to work high volume shiftsIndependently develop, document and implement work proceduresAdept with multiple POS systems, as well as Microsoft Word, Excel, and othersSkillful computer knowledge and typing abilities
Office administration
Process optimization
Spreadsheet management
Documentation and reporting
Business correspondence
Employee training and development
Accomplishments
- Training - Responsible for training new employees to ensure continued quality of customer service.
- Positioned as key team member to transfer training and daily work data from hard copy into new digital database.
- Investigated, identified and reconciled account discrepancies resulting in company savings.
Timeline
Customer Solutions Specialist/ Sales Accountant
Lufthansa Cargo
01.2017 - Current
Licensed Life Insurance Agent
American Income Life
05.2015 - 07.2015
Administrative Assistant
Southern Auto Solutions
02.2015 - 12.2017
Sales Lead/ Manager
The Loft
01.2015 - 11.2017
Sales Associate/ Specialist
Dillard’s Department Store
06.2014 - 05.2015
Sales Associate
Yankee Candle Company
10.2012 - 06.2014
Assistant Project Manager
Federal Building Services
06.2011 - 10.2012
High School Diploma -
Lake Wales High School
08.2009 - 06.2010