Stephanie Price
Tucson,AZ
Summary
Result-driven professional with over 6+ years of experience in revenue cycle management. Proven track record of exceeding client expectations, maintaining positive relationships, and delivering insightful feedback for revenue cycle improvement. Adept at providing subject matter expertise, fostering internal and external collaborations, and contributing to successful business development initiatives.
Overview
9
9
years of professional experience
Work History
Client Success Manager
Titan Health Management
02.2024 - Current
- Owns onboarding of assigned new clients
- Communicates on behalf of Titan to external clients and maintains positive relationships with key points of contact
- Delivers insightful and meaningful feedback to Director with a focus on opportunities for revenue cycle improvement from the standpoint of our clients
- Delivers monthly reporting to clients as well as ongoing reports as requested
- Builds trusting relationships with internal and external customers by providing confident leadership and timely communication
- Provides subject matter expertise and internal consulting to the Manager of Quality Assurance, Rev Cycle Manager, team supervisors, and leads as required to enhance outcomes, communicate customer issues, and improve processes
- Maintains knowledge of industry coding, reimbursement, audit, payer billing, and appeal policies and standards
- Comprehends client payer contracts and adheres to compliant coding, billing, and reimbursement regulations and standards
- Participates as a subject matter expert in the decision-making process with system integrations and revenue cycle change management activities
- Participates in Titan Business Development activities and campaigns, including marketing and social media content, sales tactics, and product development
- Participates as a subject matter expert in the sales cycle, assisting the sales team with moving potential customers forward and in closing accounts as required
- Represents Titan in professional organizations (e.g., HFMA, AHIMA, etc.) and attends online and in-person conferences
- Identifies new opportunities, tactics, and competitor/market trends presented through these organizations
- Forges relationships with leaders and employees of existing and prospective clients, industry and professional organization members/leaders with the goal of positively expanding and representing Titan's reputation in the industry
- Integrate these relationships into sales opportunities where possible.
Revenue Integrity Supervisor
Titan Health Management
03.2021 - 01.2024
- Co - Supervised a team of 40+ collectors and 2 billers for a large 28-facility hospital system spanning 3 states
- Managed workflows, identified trends, and ensured compliance with client SLA's
- Coordinated with client directors to manage expectations and maintain account-level accuracy
- Created and presented monthly/quarterly/yearly reports to clients and Titan CEO
- Verified and reported accurate revenue collections, invoicing, and hourly invoicing
- Served as a consultant for onboarding new clients, providing expertise on sales calls.
Collections Lead/Trainer/Assistant Supervisor
Titan Health Management
11.2019 - 03.2021
- First point of contact for questions and assistance
- Created and managed training material, providing expertise in all payers and client processes
- Conducted new hire and refresher training for expertise in Medicare, Medicare Advantage plans, Medicaid, VA, Tricare, and other non-contracted insurances
- Assisted with executive presentations and invoicing.
Collector Level 1-3
Titan Health Management
08.2017 - 11.2019
- Managed ARR short pay collections, researching denials, appeals, and payment posting issues
- Exceeded productivity goals with 100% accuracy over more than 2 years
- Contributed to multiple trend and revenue projects, increasing monthly revenue
- Shared findings and best practices with peers.
Collector
GC Services
08.2016 - 01.2017
- Managed student loan collections, making payment arrangements for current, past due, and collection accounts
- Utilized mediation and problem-solving skills to meet revenue goals.
Data Analyst
Advisory Board
08.2015 - 12.2015
- Served as a staff researcher conducting studies of providers for crimson referrals to ensure complete and accurate provider profiles.
Education
Bachelors in Healthcare Administration -
Southern New Hampshire University Online
09.2025
Medical Billing and Coding -
DeVry University Online
05.2017
GED -
Pima Community College
Skills
- Relationship Management
- Revenue Cycle Improvement
- Monthly Reporting
- Leadership and Communication
- Subject Matter Expertise
- Industry Knowledge
- Compliance Adherence
- Business Development
- Professional Networking
- Growth Strategies
- Troubleshooting
- Client renewals and prospecting
- Project Management
Timeline
Client Success Manager
Titan Health Management
02.2024 - Current
Revenue Integrity Supervisor
Titan Health Management
03.2021 - 01.2024
Collections Lead/Trainer/Assistant Supervisor
Titan Health Management
11.2019 - 03.2021
Collector Level 1-3
Titan Health Management
08.2017 - 11.2019
Collector
GC Services
08.2016 - 01.2017
Data Analyst
Advisory Board
08.2015 - 12.2015
Bachelors in Healthcare Administration -
Southern New Hampshire University Online
Medical Billing and Coding -
DeVry University Online
GED -
Pima Community College
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