Stephanie Price
Sebring,FL
Summary
Skilled in vital signs monitoring and exceptional customer support, significantly enhanced patient care and satisfaction at Highlands Dialysis. Leveraging infection control standards and empathy, improved healthcare outcomes and client trust, showcasing ability to thrive in high-stress environments and contribute positively to team dynamics. Also committed to ensuring customer satisfaction by providing exceptional customer service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
23
23
years of professional experience
Work History
Patient Care Technician
Highlands Dialysis
04.2023 - 07.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Performed routine quality control and safety checks on all equipment.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
- Assisted nurses in monitoring patients during dialysis treatments, ensuring timely intervention for any complications.
- Eased patient anxiety during treatment by providing personalized attention, answering questions, and offering emotional support as needed.
- Optimized patient outcomes by closely monitoring progress and making timely adjustments to treatment plans in consultation with healthcare professionals as necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Bls Driver
Positive Medical Transport
03.2018 - 08.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage before each shift.
- Followed proper safety procedures and protocols while loading, unloading patient.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Care Giver
Private Care
08.2013 - 04.2020
- Assisted client with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Documented detailed daily reports on client's progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to the family.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Special Needs Nanny
Private Care
03.2010 - 08.2013
- Developed strong rapport with children under my care, creating an atmosphere of trust that facilitated growth and progress.
- Assisted in achieving developmental milestones by providing targeted support during therapy sessions.
- Provided comprehensive care during medical appointments, ensuring accurate communication between healthcare providers and family members.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Offered support to assist with supervising special needs individuals in home.
- Accompanied patient to doctors' offices and errands.
- Assisted with light housekeeping duties as well as running errands.
- Monitored children's play activities to verify safety.
Crew Member
All Brite Cleaning
01.2005 - 01.2010
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
Customer Service Representative
Cross Country Automotive Services
01.2002 - 01.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for estimated time off arrival of tow truck.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Medical Office Management
South Florida State College
Avon Park, FLEmergency Medical Responder
South Florida State College
Avon Park, FLSkills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Infection control standards
- Blood Glucose Monitoring
- Phlebotomy Techniques
- Emergency Response
- Clinical Training
- Data Entry
- Customer Support
- Customer Satisfaction
- Call Center Customer Service
Timeline
Patient Care Technician
Highlands Dialysis
04.2023 - 07.2024
Bls Driver
Positive Medical Transport
03.2018 - 08.2023
Care Giver
Private Care
08.2013 - 04.2020
Special Needs Nanny
Private Care
03.2010 - 08.2013
Crew Member
All Brite Cleaning
01.2005 - 01.2010
Customer Service Representative
Cross Country Automotive Services
01.2002 - 01.2005
Medical Office Management
South Florida State College
Emergency Medical Responder
South Florida State College
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