Open To Work
Stephanie Price
Georgetown,TX
Summary
Administrative Professional skilled in customer support, technical assistance, and process optimization. Known for resolving inquiries efficiently and supporting teams to enhance service quality and operational effectiveness.
Overview
24
24
years of professional experience
Work History
Customer Support Specialist
HydroPro Solutions
Georgetown, TX
04.2024 - Current
- Resolve customer inquiries using company software and product knowledge to enhance customer satisfaction.
- Support customers and sales personnel through phone, MS Teams, and email, ensuring effective communication.
- Collaborate with team members to streamline support processes, improving overall service delivery.
- Provide quotes and sales orders for a variety of water meter products.
Durable Medical Equipment Admin
Georgetown Sleep Center
Georgetown, TX
11.2022 - 03.2024
- Ordered and billed CPAP/BiPAP equipment and resupply, ensuring timely access to therapy for patients.
- Provided estimates for new patient therapy supply ordering, billing, and shipping, aiding in informed decision-making for patients.
- Verified insurance, processed referrals, and obtained authorizations promptly.
- Utilized eClinicalWorks for scheduling, patient charting, and billing tasks; other software CIMS, ADP Sertus, Availity, and other systems.
- Checked in/out patients for busy medical practice, facilitating efficient appointment flow and patient experience.
- Scanned and uploaded documents into electronic programs and charts.
Project Administrator
Allied Electric
Georgetown, TX
12.2021 - 11.2022
- Facilitated permit applications for surrounding cities, coordinating inspection schedules to ensure timely project compliance.
- Updated bid opportunity listings and addenda for estimating department, enhancing visibility of project opportunities.
- Created job folders and uploaded documents into project management software.
- Updated bid opportunity listings and addenda for estimating department.
- Managed calendar, attended meetings, and supported president and CEO with administrative tasks.
- Managed calendar, attended meetings, and supported president and CEO with administrative tasks, streamlining executive operations.
Accounts Payable, Finance Assistant I, Front Desk
City of Liberty Hill
Liberty Hill
08.2019 - 10.2021
- Accounts payable: Entered and scheduled vendor payments ensuring accurate data entry and receipt collection.
- Prepared accounts payable for audits by maintaining thorough and organized financial records.
- Oversaw fleet fuel management, ensuring timely license plate renewals and compliance tracking.
- Obtained W-9 signatures to enhance database accuracy through efficient document scanning and digital attachment.
- Supported utility billing functions and managed reception duties.
- Guided peers in resolving inquiries about HR and open enrollment processes.
- Provided administrative assistance to various departments, facilitating smooth operations.
- Functioned as a State of Texas notary, supporting document verification needs.
Administrative Assistant III
City of Jonestown
Jonestown, TX
11.2015 - 08.2019
- Supported Public Works/Parks Director with reception duties, assisted Municipal Court, and provided backup for vehicle registration renewals.
- Managed calendars and schedules for public works and parks staff, including training and license renewals.
- Create, track, update, complete project orders (Mypermitnow and Inspection anywhere) including setup, materials, costing, labor.
- Park reservations, City events/festival planning and coordination.
- Primary contact and Liaison for large fishing tournaments FLW, BASS (Bass Masters), FAN.
- Streets: engineering tracking - plans, maintenance and repair for roads/projects.
- Led grant application efforts, successfully securing over $450,000 for boating access and $8,000 for a pollinator garden.
- Volunteer: Collect parking money at events; various, community Thanksgiving.
Administrative Assistant I
Oncor Electric Delivery, LLC.
Round Rock, TX
03.2008 - 10.2014
- Implemented and streamlined tracking system of job jackets from start to completion with dates, audit, quick retrieval, and external access.
- Coordinated notifications for pole relocation and removal.
- Processed payments for CIAC (contributions in aid of construction) for over 10 utility designers, ensuring timely transactions.
- 20+ staff in four locations: purchasing cards, expense reports, equipment upgrades - phones/Mi-fi, TxToll tag account, time entry, vehicle maintenance, etc.
- Developed, created/designed bilingual tri-fold for new service processes.
- Promoted workplace safety by actively participating in safety committee initiatives.
- Volunteer: Created and published District wide newsletter, wrote stories and took photos for.
Utility Billing Specialist
Brushy Creek Municipal Utility District
Round Rock, TX
06.2004 - 03.2008
- Resolved billing and mail issues swiftly, ensuring accuracy and customer satisfaction through effective complaint resolution.
- Processed new customer accounts for water, sewer, and trash services.
- Resolved complaints quickly, accurately correcting any errors or problems with billing or mail issues (NCOA uplink).
- Created, distributed, and mailed late notices.
- Managed disconnects and reconnects, coaching customers on due dates and reminders, leading to improved customer adherence to payment schedules.
- Educated visitors about water treatment processes during facility tours.
Office Assistant, Classified Ads
Todd Publications, Inc. DBA Round Rock Leader
Round Rock, TX
11.2001 - 05.2004
- Managed classified ad sales and renewals for various clients.
- Established website role: designed and sold buttons, banners, and links to enhance online presence.
- Management of keywords to improve searches (SEO).
- Provided information to callers/walk-in customers regarding all aspects of the newspaper departments.
- Sold social stationery including business cards and wedding invitations.
- Engaged with the public by handing out newspapers during a special event.
- Previously worked at a daily newspaper in Classified Ads. Sell, Upsell, Enter, Renewals, Tearsheets. Pagination, layout.
Education
Applied Associate's Degree - Human Services
Danville Area Community College
Danville, IllinoisSkills
- Customer service
- Complaint resolution
- Technical support
- Billing, payment processing, cash applications
- Process implementation and improvement
- Problem solving
- Analytical thinking
- Attention to detail
- Decision-making
- Flexibility
- Conflict management
- Software proficiency
- Empathy/Patience
References
Professional and Personal References Available upon Request
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$25/hr - $1000/hrTimeline
Customer Support Specialist
HydroPro Solutions
04.2024 - Current
Durable Medical Equipment Admin
Georgetown Sleep Center
11.2022 - 03.2024
Project Administrator
Allied Electric
12.2021 - 11.2022
Accounts Payable, Finance Assistant I, Front Desk
City of Liberty Hill
08.2019 - 10.2021
Administrative Assistant III
City of Jonestown
11.2015 - 08.2019
Administrative Assistant I
Oncor Electric Delivery, LLC.
03.2008 - 10.2014
Utility Billing Specialist
Brushy Creek Municipal Utility District
06.2004 - 03.2008
Office Assistant, Classified Ads
Todd Publications, Inc. DBA Round Rock Leader
11.2001 - 05.2004
Applied Associate's Degree - Human Services
Danville Area Community College