Stephanie Procopio
Gilbert,AZ
Summary
As a dynamic and results-driven professional with a proven track record in sales, I am enthusiastic about leveraging my expertise to drive revenue growth and exceed targets within your organization. With a keen ability to build strong client relationships, coupled with effective communication and negotiation skills, I am adept at identifying customer needs and delivering tailored solutions to meet and exceed expectations. My passion for sales, coupled with a strategic approach and a relentless pursuit of excellence, positions me as a valuable asset to any sales team. I am eager to bring my energy, enthusiasm, and dedication to achieving sales success to your company.
Overview
19
19
years of professional experience
Work History
Wine Facilitator/Server Shift Leader
Coopers Hawk Winery
Gilbert, AZ
02.2023 - Current
- Trained and acclimated new servers to restaurant's culture and operations.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
- Maintained thorough knowledge of menu to describe dining options.
- Directed and assisted in general dining room cleaning and sanitation.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Interacted and engaged with patrons to promote friendly environment.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Server
Firebirds Wood Fired Grill
Gilbert, AZ
05.2021 - 11.2022
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Bucca De Beppo
Mesa, AZ
12.2017 - 05.2020
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Upsold customers and optimized table-turns to outperform average sales by 20%.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Cosmetics Manager
Nordstroms
Chandler, AZ
09.2005 - 11.2010
- Implemented training and mentoring programs to educate staff on cosmetic products and promote personal development opportunities.
- Performed consultations for customers, providing skincare tips, modeling brand application and explaining cosmetic techniques.
- Established sales goals, tracking individual employee performance toward benchmarks.
- Arranged counter offerings and promotional products to create eye-catching displays.
- Hosted special events such as holiday sales to spark interest in product lines and achieve sales goals.
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Encouraged customers to try new products through personal recommendations.
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
Education
Earls Beauty Academy
02.1993
High School Diploma -
Gilbert Highschool
Gilbert05.1989
Some College (No Degree) -
Mesa Community College
MesaSkills
- Client relations specialist
- Conflict resolution techniques
- Marketing savvy
- Team management
- Meticulous attention to customer Needs
- Skilled multi-tasked
- Windows software proficiency
- Training and development
- Deadline-oriented
- Scheduling
Timeline
Wine Facilitator/Server Shift Leader
Coopers Hawk Winery
02.2023 - Current
Server
Firebirds Wood Fired Grill
05.2021 - 11.2022
Server
Bucca De Beppo
12.2017 - 05.2020
Cosmetics Manager
Nordstroms
09.2005 - 11.2010
Earls Beauty Academy
High School Diploma -
Gilbert Highschool
Some College (No Degree) -
Mesa Community College
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