Stephanie Prudente
Erie,PA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Licensed Veterinary Technician
Albion Animal Center
Albion , PA
04.2021 - Current
- Provided nursing care to ill or injured animals under the supervision of a veterinarian.
- Administered anesthesia and assisted in surgical procedures as directed by the veterinarian.
- Recorded patient data such as medical history, weight and medications administered.
- Dispensed medications prescribed by veterinarians; monitored patient response to treatment plans.
- Maintained records of treatments given to patients in accordance with hospital policies and protocols.
- Educated clients on animal health care, including proper nutrition, preventive care, parasite control and general husbandry practices.
- Processed laboratory specimens for analysis using various testing methods such as fecal flotation, urinalysis, blood smears.
- Assisted with emergency situations such as trauma cases, difficult births and postoperative care.
- Managed inventory of medical supplies; ordered new supplies when needed.
- Utilized radiography equipment to take X-rays of animals for diagnostic purposes under the direction of a veterinarian.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Educated clients on animal health, preventive care and procedures.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled appointments for clients, customers, and other visitors.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments and meetings for management team.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Answered and directed incoming calls using multi-line telephone system.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Processed payments and updated accounts to reflect balance changes.
Veterinary Technician
Bay Street Animal Hospital
Staten Island , New York
06.2016 - 04.2021
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
Customer Service Representative
Stop and Shop Supermarket
Staten Island , NY
01.2006 - 07.2014
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Trained new cashiers on proper use of registers and store policies.
- Assisted customers with locating items within the store when requested.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Answered customers' questions and provided information on store procedures or policies.
Education
Associate of Applied Science - Veterinary Technology
The Vet Tech Institute
Pittsburgh12-2014
Associate of Applied Science - Business
College of Staten Island
Staten Island 05-2013
Skills
- High-energy attitude
- Customer consulting
- Problem-solving abilities
- Positive and professional
- Customer Education
- Prioritization
- Complaint Handling
- Problem Resolution
Timeline
Licensed Veterinary Technician
Albion Animal Center
04.2021 - Current
Veterinary Technician
Bay Street Animal Hospital
06.2016 - 04.2021
Customer Service Representative
Stop and Shop Supermarket
01.2006 - 07.2014
Associate of Applied Science - Veterinary Technology
The Vet Tech Institute
Associate of Applied Science - Business
College of Staten Island
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