STEPHANIE PRUITT
Grand Island
Summary
Diligent Registered Pharmacy Technician with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Advent Health Rx Plus Pharmacy
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Maintaining our service standards for all of our members
- Handled escalated calls efficiently, finding satisfactory resolutions for both members and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assist Members with setting up My Chart and the services we provide as well as the benefit a distraction for the plan resulting in a better understanding between the member and our staff.
- Assisted teammates and leadership whenever possibly to grow in my career and knowledge base while also uplifting our team.
Lead Medical Assistant- Surgical Coordinator
Lakeview Health Care System
10.2021 - Current
- I have worked in the multi-specialty clinic assisting with managerial tasks as well as coordinating surgical cases for the orthopedic provider, insurance authorizations, referral processing,
- DME inventory, Inventory ordering, and assisted with coding for surgical procedures.
- We had 12 providers in our specialty clinic which we are expected to be able to work with them all.
- I managed all hospital records, call schedule, and surgical scheduling for the orthopedic provider in my office as well as clinical procedures, rooming, taking vitals, chart prep, and documentation.
9-1-1 Telecommunicator
Lake County Board of County Commissioners
01.2019 - 06.2021
- I was responsible for maintaining my training in emergency medical dispatch, department of health license, emergency fire dispatch, and CPR certifications.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
Assistant Manager
Circle K
09.2018 - 01.2019
- I was responsible for cash balances, daily paperwork, credit card verification, lottery verification, daily deposits, exchanging for change at the bank daily, hiring and firing of employees, interviewing employees, inventory control, supervising other employees, and reporting to the manager as well as district manager.
Certified Medical Assistant
Florida Hospital Health Care Partners
03.2015 - 06.2018
- I was able to obtain my Certified Medical Office Manager certification to supplement my CMA certification.
- I was responsible for patient care as well as surgical coordination, scheduling, verifying insurance benefits, multiline phone systems, obtaining copays, balancing the day, coordinating patient care, and organization of supplies and inventory as well as the ordering for the office.
- I answered multi-line phones, coordinated scheduling for procedures, verified insurances, handled difficult patient conversations, and created contact between other offices and established relationships with vendors and offices.I have experience in multi-specialty practices but the majority of my expertise is in OBGYN and Podiatry.
- I assisted both physicians with various procedures including endometrial biopsies, ultrasounds, injections, IUD insertion and removal, Nexplanon insertion and removal, prenatal care visits, routine diabetic care, gestation diabetes care, among other various procedures. I worked with both a midwife and an OBGYN/Surgeon for the duration of my employment this was my primary experience as a clinical medical assistant.
Lead Assistant Manager
Kangaroo Express
01.2012 - 03.2015
- I was responsible for cash balances, daily paperwork, credit card verification, lottery verification, daily deposits, exchanging for change at the bank daily, hiring and firing of employees, interviewing employees, inventory control, supervising other employees, and reporting to the manager as well as district manager.
Education
Bachelor’s Degree - Healthcare Administration
Devry University
08-2031
Bachelor’s Degree - undefined
Southern New Hampshire University
12.2022
Medical Assistant - undefined
Lake Technical College
12.2013
High School Diploma - undefined
Umatilla High School
06.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Efficient data input
- Multiple EHR Systems
- Microsoft
- Effective in both individual and group settings
- Call center experience
Timeline
Customer Service Representative
Advent Health Rx Plus Pharmacy
02.2025 - Current
Lead Medical Assistant- Surgical Coordinator
Lakeview Health Care System
10.2021 - Current
9-1-1 Telecommunicator
Lake County Board of County Commissioners
01.2019 - 06.2021
Assistant Manager
Circle K
09.2018 - 01.2019
Certified Medical Assistant
Florida Hospital Health Care Partners
03.2015 - 06.2018
Lead Assistant Manager
Kangaroo Express
01.2012 - 03.2015
Bachelor’s Degree - undefined
Southern New Hampshire University
Medical Assistant - undefined
Lake Technical College
High School Diploma - undefined
Umatilla High School
Bachelor’s Degree - Healthcare Administration
Devry University
Similar Profiles
Kathryn JacksonKathryn Jackson
Pharmacy Processing Manager at Advent Health Rx Plus PharmacyPharmacy Processing Manager at Advent Health Rx Plus Pharmacy
Ernesto GonzalesErnesto Gonzales
Pharmaceutical Delivery Driver at Texas Health Rx PharmacyPharmaceutical Delivery Driver at Texas Health Rx Pharmacy
Farah CASSAGNOLFarah CASSAGNOL
NA at Fundamentals of Nursing Advent Health, Advent Health, Mental Health. Advent HealthNA at Fundamentals of Nursing Advent Health, Advent Health, Mental Health. Advent Health
Esperanza SilvasEsperanza Silvas
Volunteer at Owen's Educational ServicesVolunteer at Owen's Educational Services
Natalie HeschNatalie Hesch
Intern at Central European Digital Media Observatory (CEDMO)Intern at Central European Digital Media Observatory (CEDMO)