Hi, I’m
Stephanie Puffer
Eagle Mountain,UT
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Summary
Seeking a position with a company that is mission and culture driven to meet and exceed expectations of those served, as well as the talented team that delivers care.
Performance-oriented Sales Leader offering exceptional record of achievement over 25-year career.
Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
25
years of professional experience
1
Certification
Work History
Ability Home Health And Hospice
VP of Business Development
12.2022 - Current
Job overview
- Managed Sales
- Delivered high-quality administrative support and management, planning and policy assistance.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Sales Navigators with expectations of 10-15 face to face visits a day resulting in a 25% of admission growth in 3 months.
- Prepared sales presentations for clients showing success and credibility of service
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
- Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Suncrest Hospice
Area Director of Business Development
10.2019 - 12.2022
Job overview
- Opened up Suncrest Hospice branch in Utah as Area Director in highly competitive Market with recruiting ability to build a team of highly talented individuals
- Covid-19 pandemic created a pivot point for delivery of care
- Start up to open new business line
- Increased ADC (Average daily census) to 138 in less than 2 years
- Conducted competitor analysis to highlight competitor strengths and weaknesses and forecast projected business.
- Created and managed execution of branch business plans to drive KPI results and maximize business opportunities.
- Maximized sales team to effectively manage their specified territory through consistency and persistent leadership
- C-Suite Relationship contracting for GIP utilization as well as facility contracting
- Continuous Recruitment of talented care providers
- Ongoing Staff Orientation and Development
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Bristol Hospice
Sr. Account Executive
06.2017 - 10.2019
Job overview
- Territory Management of 50+ Accounts increasing admissions by 50%
- Hospital, SNF, ALF, Physician Practices, Dialysis Centers, etc
- We Honor Veterans Program Director for branch
- Medicaid Specialist
- Merger and Acquisition Transition
- Employed sales techniques to achieve 80% success rate closing sales
- Analyzed key competitors to respond to competitive threats
Education
Weber State University
Salt Lake Community College, American Institute, Provo, UT
Associates from Healthcare, Validation Therapy
1992
Skills
Customer Engagement Strategies
- Mergers and Acquisitions
- Strategic Partnership
- Sales pipeline management
- New Business Development
- Sales Expertise
- Territory Expansion
- Critical and Creative Thinking
- Cross-Functional Collaboration
- Profit Target Achievement
- Sales and Marketing
Certification
AED Certification
CPR Certification Groups
We Honor Veterans Trauma Informed Care Program Director Utah
Dementia Dialogues Facilitator
Eden Alternative Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Affiliations
HHAU- Home Health and Hospice Association of Utah
Past President 2018
Government Affairs Chair 2020-2022
NHPCO- Utah Delegate Council of States
Patient Quality of Life Initiative Advocate
Professionals for Seniors
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
VP of Business Development
Ability Home Health And Hospice
12.2022 - Current
Area Director of Business Development
Suncrest Hospice
10.2019 - 12.2022
Sr. Account Executive
Bristol Hospice
06.2017 - 10.2019
Weber State University
Salt Lake Community College, American Institute
Associates from Healthcare, Validation Therapy
AED Certification
CPR Certification Groups
We Honor Veterans Trauma Informed Care Program Director Utah
Dementia Dialogues Facilitator
Eden Alternative Certification
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