STEPHANIE QUARCOO
Bronx
Summary
Versatile Billing Coordinator with years of healthcare experience. Familiar with confidentiality requirements, patient care standards and insurance claims processes. Team-oriented, dependable and performance driven.
Overview
15
15
years of professional experience
Work History
Billing Coordinator
Mount Sinai-Department of Orthopedics
03.2023 - Current
- Posts moderate to complex charges for services; reviews encounter forms for accuracy; ensures correct data entry of codes; ensures charges are entered/processed in accordance with required targets
- Performs batch reconciliation of all charges entered
- Works and corrects moderate to complex system edits related to charge entry as assigned
- Coordinates with practice personnel to resolve registration issues
- Identifies and reports error trends in edit reports
- Reviews accuracy of billing documents and resolves issues and inconsistencies
- May post charge corrections and perform reconciliations
- Maintains supporting documentation in accordance with departmental policies
- Maintains and updates tracking logs as required
- Ensuring the accuracy of patient medical data
- Performs other related duties
Patient Coordinator
Mount Sinai-Department of Orthopedics
06.2021 - 03.2023
- Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system
- Assure that physician accepts insurance that patients present with
- If not already done prior to visit, verify insurance prior to patient’s arrival or at minimum at time of arrival before visit
- Communicate with appropriate staff regarding patient’s arrival, and ensure that patient’s medical record is available for physician
- Process/update HIPAA-related paperwork and other institutional forms as necessary
- Collect or retrieve referrals or insurance authorizations as required
- Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times
- Ensures that patient has paid co-pay or collects co-pay under direction of billing staff
- May schedule patient for follow-up appointment as needed
- Answer phones for practice and schedule appointments
- Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents
- May initiate reminder phones calls for next day appointments
- Performs other related duties
Patient Coordinator
Patients Medical PC
01.2019 - 11.2020
- Responsible for patients check-in and check-out
- Provides reception assistance such as greet patients, answer calls, take messages or direct caller to appropriate person
- Schedules routine appointments and appointments for visits and procedures that do not require/or have already been pre-authorized
- Gathers all patient demographic related data and material from patients
- Obtains insurance information, verifies insurance eligibility electronically
- On subsequent visits, asks them to verify demographic info and make necessary edits
- Scan all necessary documents such as insurance cards, lab requisitions, etc into the intake system
- Maintains a safe, clean and functional environment
- Monitors patients flow in waiting area
- Orders supplements for office and/or drop shipped to patients as needed
- Collects payments due during visit
- Maintains and adjust patients office schedule
Patient Coordinator
Union Square Gastroenterology
04.2015 - 12.2018
- Represents physicians by screening incoming telephone calls; recording and transmitting messages to appropriate personnel; announcing scheduled patients and visitors
- Maintains and adjusts patients office schedule
- Checking patients in and out, making sure all necessary information is added and updated such as address, insurance cards, photo ID’s and referrals
- Fulfills clerical duties such as sending and receiving medical records; obtaining lab/imaging reports, hospital notes etc
- Inventories, Oversees the successful delivery of clinical office supplies to meet the needs of each physician
- Performs and verifies precertification for imaging studies and medications as necessary
- Explains and schedules surgeries/procedures as needed for patients
- Completing forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately
- Collect copays or any remaining payment due from patient
- Performs other duties as assigned
Administrative /Billing Assistant
Siri Medical Associates PLLC
05.2010 - 04.2015
- Checking patients in and out as they arrive for appointment
- Answering telephone calls and taking down detailed message for appropriate personnel
- Scheduling appointments
- Creating and submitting electronic and paper claims to insurance companies
- Ensure all medical records have been signed by providers
- Responsible to do a follow up on all unpaid claims
- Provided all administrative and personal support as well as general office duties (filing, faxing, data management scheduling, medical/insurance forms)
Education
Some credits
Borough of Manhattan Community College
Medical Assistant - undefined
Star Career Academy
New York, N.Y.01.2010
HS Diploma - undefined
01.2004
Skills
- Data Entry Proficiency
- Administrative support
- Customer service experience
- Month-end closing procedures
- Insurance verification
- Claim submission
- HIPAA Compliance
- Proficiency with Epic
- Microsoft Word
- Excel
Timeline
Billing Coordinator
Mount Sinai-Department of Orthopedics
03.2023 - Current
Patient Coordinator
Mount Sinai-Department of Orthopedics
06.2021 - 03.2023
Patient Coordinator
Patients Medical PC
01.2019 - 11.2020
Patient Coordinator
Union Square Gastroenterology
04.2015 - 12.2018
Administrative /Billing Assistant
Siri Medical Associates PLLC
05.2010 - 04.2015
Medical Assistant - undefined
Star Career Academy
HS Diploma - undefined
Some credits
Borough of Manhattan Community College
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