Stephanie Quilala
New Orleans,LA
Summary
Dynamic hospitality professional with extensive experience at The Westin Hotel, excelling in customer service and guest relations. Proven ability to enhance guest satisfaction through personalized service and effective problem-solving. Skilled in cash handling and time management, consistently fostering positive experiences that encourage repeat visits.
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
The Westin Hotel
11.2023 - Current
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Coordinated reservations and inquiries using hotel management software to enhance guest satisfaction.
- Provided personalized concierge services, assisting guests with local information and travel arrangements.
- Trained new front desk staff on operational procedures and customer service best practices.
Server
Pomelo Thai Botique
05.2024 - 10.2025
- Supported training of new staff on restaurant protocols and procedures.
- Fostered positive relationships with customers, encouraging repeat visits.
Server
Good Catch
01.2024 - 10.2025
- Adapted quickly to changing priorities during peak service hours.
- Processed customer orders accurately using point-of-sale system.
Server
Sheraton Hotel & Resorts
11.2023 - 11.2024
- Delivered excellent customer service in fast-paced dining environment.
- Assisted with menu item recommendations to enhance guest experience.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Education
Bachelor of Science - Travel Management
Lyceum Northwestern University
Dagupan City 2400 Pangasinan Philippines 08-2022
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
Accomplishments
- Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
- Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
Timeline
Server
Pomelo Thai Botique
05.2024 - 10.2025
Server
Good Catch
01.2024 - 10.2025
Front Desk Agent
The Westin Hotel
11.2023 - Current
Server
Sheraton Hotel & Resorts
11.2023 - 11.2024
Bachelor of Science - Travel Management
Lyceum Northwestern University