Stephanie Quintero

Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
Processed payments over phone and set up recurring drafts.
Educated debtors on the importance of credit health and the consequences of non-payment.

• Developed and implemented comprehensive insurance plans for clients according to their individual needs.
• Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Assisted with placement of orders, refunds, or exchanges.
• Helped customers find specific products, answered questions and offered product advice.
• Educated customers on special pricing opportunities and company offerings.
• Managed large amounts of incoming calls.
• Ensured customers orders were prepared and fulfilled in a timely manner.
• Contributed in a team effort to meet our department goals.

• Greeted guests and gathered information to seat groups or place on waitlist.
• Answered telephone to provide dining information and take party reservations.
• Arranged place settings with fresh tablecloths and tableware.

• Greeted customers as they came into the restaurant and assisted in taking their order
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Prepared and cooked customers orders according to specifications.
• Organized food preparation stations and replenished supplies regularly.

• Provided information to guests on food and beverages being offered.
• Sold food and beverages in the stadiums during shows.
• Followed proper cash and handling procedures.

• Provided information to guests on food and beverages being offered.
• Sold food and beverages in the stadiums during shows.
• Followed proper cash and handling procedures.