Hi, I’m
Stephanie Lopez
New York,NY
Summary
Experienced in Sales, E-commerce, Operations and outstanding customer service. Cultivated a wide rang of accomplishments and skills. Organized, dependable and successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Hardworking, passionate and highly skilled in working under pressure and adapting to new situations and challenges to best enhance the brand and task at hand.
Overview
9
years of professional experience
Work History
Vondom
Director of E-Commerce and Operations
01.2022 - Current
Job overview
- Developed, maintain and implement companies Protocol Manual and created separate protocol guides for each position or department.
- Lead onboarding and training for all new hires to successfully fulfill their role and provide continued support.
- Developed customized reports, summarizing and presenting data for management and sales team. Overall company goals and metrics, logistic transport control gain/loss reporting, accounting reconcile reports and more.
- Confirm and submit monthly prepared tax returns.
- Manage resale certificate database application and campaign requests.
- Lead weekly team meetings to review reporting tools and discuss any hot topics.
- Oversee third party e-commerce business development team. Providing tasks, marketing tools, data and decision making support.
- Manage and prepare all new product build templates for distribution as well as pricing changes.
- Monitor lead times, inventory and support tickets for continued accuracy and efficiency.
- Maintain direct relationship with e-commerce vendors to ensure healthy growth, improvements and work flow efficiency.
- Streamline processes and tools to allow for better work flow and time management. Continued conversations with employees on ways to improve or requested tools to improve tasks.
- Sales associate based in NY showroom.
Vondom
NY Showroom Manager, Operations Manager
01.2019 - 12.2021
Job overview
- Managed daily operations and showroom sales while overseeing e-commerce accounts in addition to technical and employee support.
- Managed custom projects by completing initial quotes, design recommendations and sample requests.
- Created spacial plans and 3D renderings for both large and small projects which contributed greatly to closing rate statistics.
- Achieved sales goals and service targets by cultivating and securing new customer relationships as well as maintaining direct relationships with our existing client base with tentative care.
- Led company meetings with sales team members to identify selling hurdles, insight into best remedy and shared available training tools.
- Organize 2-3 Floor Display changes and refresh each year.
- Collaborated with marketing teams on advertisements, events and newsletter outreach for continued brand and showroom promotion.
Vondom
Sales Associate and Operations Controller
01.2018 - 12.2018
Job overview
- Administrative support for showroom manager.
- Achieved and exceed individual sales goals and maintained showroom appearance and visitor log.
- Customer service and technical support.
- Introduced new processes and work flows to increase productivity.
- Managed and assisted with Systems Applications and Products. Led testing and implementation of new software including Microsoft Remote Desktop, Electronic Data integration, tax compliance tools and more.
- Created company Protocol guides.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed spreadsheets for process monitoring, reporting and sales team progress and projections.
Vondom
Customer Service and Logistics
04.2016 - 01.2018
Job overview
- Developed and generated monthly performance reports to track and manage logistic budgets and forecasting.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Processed customer orders, request for quotes and inquiries via phone, email and, in-person showroom communication to foster top-quality service.
- Managed payment ledgers, provided customers with status updates, payment needs and tracking details.
- Monitored service after sale for customer satisfaction, implemented quick and effective problem resolutions.
- Processed and managed claims, customer complaints and inquiries providing quick resolutions.
Private Practice
Legal Administrative Assistant
01.2015 - 02.2016
Job overview
- Managed general clerical needs such as opening and closing files, scanning sheets and delivering documents.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Scheduled and coordinated meetings between legal teams and clients.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Education
Broward CollegeFort Lauderdale, FL
Associate of Arts
Skills
- CAD Drawing, Rendered design services
- Data Evaluation and Integration
- Strong Analytical and Problem-Solving Skills
- Team Building and Training
- Microsoft Dynamics
- Expert in Multitasking
- Customer Service Expertise
Timeline
Director of E-Commerce and Operations
Vondom
01.2022 - Current
NY Showroom Manager, Operations Manager
Vondom
01.2019 - 12.2021
Sales Associate and Operations Controller
Vondom
01.2018 - 12.2018
Customer Service and Logistics
Vondom
04.2016 - 01.2018
Legal Administrative Assistant
Private Practice
01.2015 - 02.2016
Broward College
Associate of Arts
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