Stephanie Racine

• Built strong relationships with potential students to exceed performance goals.
• Consistently performed in the top 10-20% (or higher) of my teams for over 16 years (our original company was acquired multiple times but I reported to the original company's leadership team each time our company was acquired).
• Trained and mentored new employees.
• Comfortable with technology and public speaking. Collaborated with college faculty to present live GoToMeeting webinars for hundreds of potential students.
• Consistently high application to start ratios (see reports).
• Consistently high productivity levels (see reports).
• Navigated difficult conversations with empathy and cultural awareness.
• Quickly and efficiently adapted to changes in technology and CRM systems such as Salesforce, SRP, Five-9, Zoom, GoToMeeting, GoToWebinar, and more.

• Responsible for retention of approximately 400 university applicants per year from application to start (ATS). Average tuition per student ranged from $18,000 to $35,000.
• Managed team productivity by developing incentives, contests, and closing at-risk applicants.
• Served as a liaison between the recruiting team and the Director of Admissions and the Regional Director.
• Conducted virtual open houses with prospective students and university faculty.
• Trained and mentored new team members.

• Consistent high performer with multiple awards for productivity and quality on the Gonzaga University, Benedictine University, St. Joseph's University, and Loyola University accounts.
• Managed approximately 80 calls, 4 appointments, and 20-30 emails and text messages per day.
• Appointed to the Executive Program Manager team, an elite group of high performers tasked with mentoring new teammates and developing strategic initiatives.
• Developed training materials including a tracking system of successful students including testimonials and statistics that could be integrated into appointments.
• Promoted to Account Manager position, overseeing application bookings to start (ATS).
• Repeatedly chosen to represent my teams in out of state conventions and university faculty events.
• Successfully managed and excelled in the face of fast-paced cultural, technological, legal, and systematic changes to the education industry as our prior company was purchased. Was retained for the entire time that Deltak (former company) was acquired.

Supported Gonzaga University in recruitment and retention of university applicants.

• Recognized with #1 Program Manager awards multiple times.
• Managed 80+ phone calls, emails, and texts per day.
• Recruited over 100 students per year with student tuition ranging from $18,000 to $50,000.
• Chosen to represent our team at conventions throughout the country.
• Helped develop marketing and training materials.