Hi, I’m
Stephanie Radeke
Sandy,UT
Summary
Experience brings 15+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
19
years of professional experience
Work History
Blue Door Deals
Auction Lister
2023.06 - Current (1 year & 3 months)
Job overview
- Maintained clean work environment, ensuring compliance with company health and safety requirements.
- Reduced order processing time with careful attention to detail and accurate product picking.
- Collaborated with team members to optimize warehouse layout, resulting in improved workflow and productivity levels.
- Provided exceptional customer service while assisting clients in locating desired products within warehouse store settings.
- Streamlined warehouse operations by maintaining organized storage areas and implementing effective space utilization strategies.
- Kept track of damaged goods or returned items; facilitated proper disposition according to company policies.
- Assisted in achieving company goals through diligent adherence to established safety protocols and guidelines.
- Enhanced customer satisfaction by efficiently managing inventory and ensuring product availability
- Facilitated timely order fulfillment, coordinating closely with shipping team members for efficient delivery of products.1
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- Enhanced customer satisfaction by efficiently managing inventory and ensuring product availability.
- Assisted with the onboarding of new team members, providing guidance and support as they acclimated to their roles within the warehouse environment.
- Managed large volumes of merchandise, accurately tracking inventory levels and updating records accordingly.
- Effectively addressed customer inquiries regarding product specifications, availability, pricing information, or other pertinent details.
Snowbird- Cliff Lodge
Store Supervisor
2022.01 - 2023.04 (1 year & 3 months)
Job overview
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within store's daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered product questions and assisted customers in selection and checkout.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Developing positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
Total Client Connect
Escalation Manager
2019.05 - 2022.01 (2 years & 8 months)
Job overview
- Coordinated with multiple departments to ensure seamless communication during the claims process.
- Improved client satisfaction by providing timely updates and consistently meeting project deadlines.
- Developed a strong network of professional contacts within the industry that facilitated collaboration on complex projects, resulting in faster resolution times for clients.
- Developed tailored mitigation plans based on individual client needs, resulting in higher customer satisfaction rates.
- Trained new staff members in company protocols and best practices, ensuring a high level of service quality.
Quality Staffing Services
Certified Nursing Assistant
2013.03 - 2019.03 (6 years)
Job overview
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from facility.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
- Administered medication under supervision of nursing staff, contributing to effective treatment plans.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
Skool Days Child Care Center
Lead Childcare Teacher
2005.06 - 2014.06 (9 years)
Job overview
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
- Maintained a safe learning environment by adhering to established health and safety protocols and promptly addressing any concerns or issues.
- Assisted with the ongoing evaluation and revision of curriculum materials to ensure alignment with state standards and best practices in early childhood education.
- Upheld the integrity of the childcare program by adhering to all state licensing regulations, accreditation requirements, and internal policies.
- Developed age-appropriate lesson plans that integrated play-based learning opportunities for cognitive, social-emotional, physical, and creative development.
Education
Woodland Hills School , Murray, Utah
High School Diploma
05.2008
Skills
- Compassion and Empathy
- Patient Care
- Vital signs monitoring
- Maintaining confidentiality
- Compassionate communication
- Patient Transfers
- HIPAA Compliance
- Adaptable
- Behavior redirection
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Auction Lister
Blue Door Deals
2023.06 - Current (1 year & 3 months)
Store Supervisor
Snowbird- Cliff Lodge
2022.01 - 2023.04 (1 year & 3 months)
Escalation Manager
Total Client Connect
2019.05 - 2022.01 (2 years & 8 months)
Certified Nursing Assistant
Quality Staffing Services
2013.03 - 2019.03 (6 years)
Lead Childcare Teacher
Skool Days Child Care Center
2005.06 - 2014.06 (9 years)
Woodland Hills School
High School Diploma
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