Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
RegisteredNurse
Stephanie Radtke

Stephanie Radtke

Frederick,MD

Summary

Dedicated professional with a solid background in customer service and team leadership. Strong problem-solving skills complement a commitment to training and developing staff. Aiming to leverage experience in daily operations to enhance customer experiences and drive store success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

MAPCO Mart
Springville, Alabama
07.2021 - 07.2023
  • Assisted in managing daily store operations and staff scheduling.
  • Ensured compliance with company policies and safety regulations.
  • Trained new employees on customer service best practices and store procedures.
  • Collaborated with team to maintain a clean and welcoming store environment.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Monitored cash handling procedures for accuracy during shifts.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Maintained inventory by checking merchandise to determine levels.

Certified Medical Assistant

Stopwatch Urgent Care
Springville, Alabama
02.2018 - 05.2021
  • Assisted healthcare providers with patient examinations and procedures.
  • Managed patient intake, collecting medical histories and vital signs.
  • Prepared examination rooms, ensuring cleanliness and proper equipment availability.
  • Coordinated follow-up appointments and referrals for patients.
  • Maintained accurate electronic health records for patient visits.
  • Educated patients on treatment plans and preventive care measures.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Education

Certificate - Medical Assistant

Accutech Career Institute
Frederick, MD
01-2004

Skills

  • Customer service
  • Inventory management
  • Cash handling
  • Employee training
  • Staff scheduling
  • Conflict resolution
  • Problem solving
  • Time management
  • Team leadership
  • Relationship building
  • Retail operations

Certification

  • CPR and FIRST AID 01/03/2024
  • Certified Medical Assistant 01/10/2004

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Store Manager

MAPCO Mart
07.2021 - 07.2023

Certified Medical Assistant

Stopwatch Urgent Care
02.2018 - 05.2021

Certificate - Medical Assistant

Accutech Career Institute

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